Technical Service Engineer (India SAARC)

• →Be the Voice of the Product: Provide advanced technical support and after-sales care, supporting users via written web portal tickets, fluent English live chat, and phone.
• →Own the Customer Journey: Work through an autonomous, case-driven system where you take final responsibility for diagnosing, troubleshooting, and successfully closing support cases.
• →Collaborate Globally: Partner closely with our regional sales office, local RMA partners, and the global technical support community to share ideas and resolve challenges.
• →Drive Continuous Improvement: Take part in cutting-edge technical training and contribute to proactive knowledge-sharing, such as authoring global FAQs.

• Education & Experience: Bachelor’s degree in Computer Science (or equivalent) backed by 3 to 5 years of hands-on experience in a technical support or customer-facing engineering role.
• Fluent Communication: Exceptional verbal and written English communication skills, maintaining a professional, reassuring dialogue with global partners.
• The Right Mindset: You are service-minded, ‘social yet structured,’ open-minded, and understand the deep value of team cooperation.
• Technical Curiosity: Sound knowledge of basic computer hardware/software and a keen interest in networking technologies, LANs, and IP-based systems. (Bonus points for surveillance camera systems, network protocols, or access control knowledge!)
• Customer Care First: Beyond technical troubleshooting, you believe that taking genuine care of the customer is what sets a great engineer apart.

When you join Axis, you enter a workplace that fosters community, creativity, and commitment. We take care of our people by offering:

• Positive work environment where your voice matters. We are recognised by the Great Place to Work certification.
• Team Fika—Swedish for: Making time for friends and colleagues to grab a coffee and something to eat—we value team connection and collaboration.
• Commitment to sustainability and social responsibility: Axis is a member of The United Nations Global Compact. 
• Access to learning and development opportunities.
• Employee benefits including monthly gym and home internet allowance.
• Group Health Insurance with Family Floater coverage, and Group Personal Accident Insurance.
• Free counselling services to you through our Employee Assistance Program.

Please submit your resume outlining your suitability to the role. Early applications are encouraged as shortlisting will occur on a rolling basis.

Axis Communications is committed to equal employment opportunities for all people regardless of age, gender, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity and actively foster an inclusive workplace.

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

For more information about Axis, please visit our website www.axis.com.

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