Technical Services Engineer

• →Technical Support: Deliver comprehensive technical assistance to our partners and customers across the Northern Eastern European region. This involves addressing inquiries, troubleshooting issues, and ensuring timely resolution.
• →Multichannel Communication: Interact with customers through various channels, including a web-based ticketing system, telephone support, and chat. Your effective communication skills will be essential in providing exceptional service.
• →Continuous Learning: Stay abreast of the ever-evolving Axis product portfolio. Your commitment to ongoing learning will contribute to your success in this role.

Your key objectives will include:

• →First-Call Resolution: Strive for prompt and efficient resolution of customer inquiries, taking ownership of each case through fulfilment.
• →Product System Assistance: Assist customers with product system navigation, including guidance during first-time installations.
• →Root Cause Analysis: Skilfully ask targeted questions to swiftly identify the underlying issues.
• →Effective Communication: Provide concise and effective responses to customer service inquiries.
• →Troubleshooting: Diagnose and troubleshoot problems related to both software and hardware.

Take a look at your future team behind the scenes by clicking/pasting this link:

https://youtu.be/7IhTip6pfMA

As a Technical Services Engineer, we seek individuals with the following attributes:

• Effective Communication and Problem-Solving Skills: The role demands strong communication abilities and adept problem-solving skills. Your energy, self-sufficiency, and commitment to excellence are essential for success.
• Customer-Centric Approach: Understand the customer’s perspective and deliver exceptional service. Professional communication, adaptability to customer needs, and diligent follow-up are critical requirements.
• Language Proficiency: Native-level fluency in English. Proficiency in Swedish or other languages is an added advantage
• Practical experience gained from working in the IT industry & Customer support
• Problem-Solving skills & a solid technical foundation

As a member of the Axis team, you’ll be immersed in a vibrant, multicultural environment. Working with cutting-edge technology and a highly esteemed brand, you’ll collaborate with colleagues who are pivotal in driving Axis toward its goal of industry leadership and delivering state-of-the-art service to our valued customers.