Product Operations Manager I, Customer Operations

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Axon Air is redefining how organizations see and respond to the world through next-generation drone solutions — spanning Public Safety, Enterprise, and Federal customers. As our Product Operations Manage I, Customer Operations, you’ll be the internal engine behind every deal, from quote to purchase order to delivery, and the go-to contact between Axon Air and our external Revenue Operations partners. You’ll get a front-row seat to how a complex product becomes a simple, scalable sales motion — and as a self-starter who loves solving operational puzzles, you’ll find and build the automations that make it even simpler.

Location: Onsite at our office in Sterling, Virginia.

Reports to: Head of Product Operations, Axon Air & Dedrone

Direct Reports: None

• →Release purchase orders and manage order administration end-to-end, from quote to fulfillment
• →Become Axon Air’s deal-processing product expert, helping Quoting and Commercial Operations teams understand our products so deals get structured right the first time
• →Shape process improvements to quoting, ordering, and booking workflows alongside external Revenue Operations teams
• →Participate in sales strategy formulation to refine the go-to-market motion for each market segment and region
• →Catch issues before they become delays by reviewing quotes and purchase orders for accuracy
• →Build automations and tools that simplify sales operations — leave it better than you found it
• →Keep sales enablement materials sharp and useful for navigating deal complexity
• →Learn each sales team’s workflow before proposing solutions — relationships first, fixes second
• →Flag process gaps to Product Operations leadership and external partners, and help design the fix

• Bachelor’s degree or relevant work experience
• 3+ years in sales operations, order administration, product operations, or similar
• Sharp attention to detail — you catch the error before it becomes a problem
• A builder’s curiosity: you see a manual process and want to automate it
• Comfort with ambiguity and complex deal structures
• Experience with Salesforce or similar CRM/CPQ tools
• A ground-up mindset — you learn the workflow before you redesign it
• Strong communication skills and the ability to influence both external partners and internal teams

This role is based out of our Sterling Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.