Manager of Revenue Operations

Balto is a fast-growing leader in the AI Contact Center with a heavy emphasis on delivering amazing customer experiences. As a small, dynamic team, we rely on efficient processes and data-driven decisions to fuel our continued growth.

We're building an AI company, and we expect our operators to think like AI operators.

The best RevOps professionals today don't just maintain systems—they build AI-enabled ones. They automate manual work, improve decision-making with AI, and constantly rethink how revenue operations can run more efficiently.

We expect you to:

• Use AI every day to improve your own productivity and the effectiveness of our GTM teams.
• Build automations, GPTs, or agentic workflows that eliminate repetitive operational work.
• Apply AI to forecasting, pipeline management, Salesforce administration, reporting, and process optimization.
• Stay current on emerging AI capabilities and quickly turn them into practical business advantages.
• Challenge existing workflows by asking, "Why does a human still do this?"

If AI isn't already a core part of how you work, Balto probably isn't the right place.

If it is, you'll be surrounded by people who think the same way.

• Fully remote team — work from anywhere in the US
• Mission-driven culture with smart, supportive, and AI-obsessed teammates
• Career growth — this role is built for someone who wants to shape a function and make an impact fast
• Great benefits: healthcare, 401(k), unlimited PTO, learning stipends, and more

Our hiring process includes virtual interviews and take-home exercises designed to evaluate your problem-solving ability, strategic thinking, and communication skills.

Full-Time, Remote, U.S. Only

Salary Range: $110,000 – $130,000

• →Strong attention to detail and a passion for clean, accurate data.
• →Comfortable wearing multiple hats. You can toggle between admin tasks and strategic process work. You know when to build something yourself vs. when to delegate.
• →Solid communication skills with the ability to work across teams and explain technical concepts to non-technical stakeholders.
• →Comfortable both influencing and taking direction, and excel at turning high-level goals into clear, actionable workflows for go-to-market teams.
• →Self-starter mentality with a genuine interest in process improvement and operational efficiency.
• →Ability to prioritize initiatives based on business impact and capacity.
• →Eagerness to grow. You’re excited by the opportunity to take ownership and grow with the role.
• →Leverages AI tools to accelerate personal productivity and drive operational efficiency across the organization

• Experience with Gong, HubSpot, ChurnZero or similar platforms 
• Salesforce Administrator Certification or equivalent experience