Customer Service Officer

• →Champion the one-stop personal banking services at branches
• →Deliver quality customer services through counter transactions
• →Identify existing and prospective customers’ needs of financial services, including both products and services
• →Grasp opportunities to cross-sell appropriately
• →Ensure compliance requirements are strictly observed and followed, contribute as part of the Bank's bigger anti-money laundry (AML) team
• →Support back-end branch operations

• Diploma degree or above
• Possesses customer servicing experiences, candidates with previous bank counter servicing experiences a definite advantage
• Strong sense of result orientation
• Strong in delivering quality services to diverse customer types
• Outgoing, proactive and with strong eagerness to learn
• Strong communication skills and attention to details
• Proficiency in English and Cantonese as well as fluency in Putonghua

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.

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