Operations Support Technician

The Operations Support Technician provides IT technical support to Banner’s Production and Warehouse Distribution team. Printers/scanners/desktops/laptops/terminals and supporting client-based operating systems and productivity software.

Hardware/Software support includes troubleshooting and diagnosing repair to be done on many types of equipment. Work will be assigned and tracked through an internal ticketing system. Issues outside of the technician’s scope must be communicated clearly and effectively to the proper contacts within the IT infrastructure via several forms of communication.

This position reports to the IT Infrastructure Supervisor.

This is a great opportunity for someone who enjoys working individually and collaboratively, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.

• →Providing exceptional first tier customer service for all hardware and software issues using the company’s ticket tracking system (KACE); properly documents requests/issues and resolutions
• →Installing, maintaining, analyzing, troubleshooting, and repairing hardware (desktops, laptops and terminals) and related peripherals (printers, monitors, mice, cameras, etc.)
• →Maintaining and troubleshooting PC software including, but not limited to: Microsoft Windows, Microsoft Office, Adobe, ShoreTel Call Manager, Lotus Notes, Java client, internet browsers, and Virtual Private Network (VPN)
• →Assisting in the maintenance of PC and other technology assets inventory
• →Providing technical support in LAN/WAN including, but not limited to: Ethernet, TCP/IP, DHCP, DNS, and VPN
• →Communicating clearly and effectively to customers, team members, and management about issues and resolutions
• →Adhering to corporate policies and standards when acquiring, deploying, maintaining, and utilizing technology; resolving or reporting non-standard or unauthorized computer hardware or software use
• →Maintaining knowledge of current technical advancements, industry trends, and standards
• →Other duties as assigned

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.

• Associate degree in Computer Science, Information Systems or related field
• Knowledge of equipment including mobile computers, handheld scanners, thermal printers, document printers, etc.
• General knowledge of networking and telecommunications technologies
• General understanding of TCP/IP, DNS, and DHCP
• General understanding of MS Active Directory
• Ability to easily communicate technical information to the non-technical user
• Regularly lift and/or move up to 25 pounds and occasionally assist others to lift and/or move up to 50 pounds
• Must have a valid driver’s license
• Must be well organized, efficient, detail-oriented, and able to work independently as well as a member of the team

• Experience working in a production, warehouse, and/or operations environment
• Bachelor’s degree in Computer Science, Information Systems, or related field
• Prior networking or telecommunications experience
• Technical certifications (i.e., A+, MCP, etc.)

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to support individuals with disabilities.

• Sit for up to 8 hours per day.
• Continuous movement, walking, or standing.
• Exposed to a computer screen for extended periods
• May require repetitive motions such as utilize a computer mouse, keyboard, computer, and other standard office equipment.
• Communicate with others frequently.
• Occasionally lift and/or move objects up to 25 pounds.
• Ability to work on-site in a manufacturing environment and travel to other facilities when needed.

The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.

• Corporate office environment – indoor and climate-controlled
• Exposure to moderate noise, moving mechanical parts, and temperature changes in production areas.
• PPE may be required in specific areas (e.g., safety glasses, hearing protection)
• Exposure to various manufacturing, warehousing, or related industrial locations.

Customer Driven, Accountability Focused, Integrity Always, New Solutions – Every Day

If you excel in a dynamic, collaborative environment and are looking for meaningful challenges and opportunities to grow, you’ll find a great fit here. Banner Engineering is a premier employer headquartered in MN, offering competitive compensation, comprehensive benefits, and opportunities for professional development as we rapidly grow in the Industrial Automation industry.

Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.

Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V

This job description reflects management’s assignment of key responsibilities;

it does not prescribe or restrict the tasks that may be assigned.