Customer Success Manager

Basis builds real agents that do real work in the real economy. Our agents operate for hours at a time, performing end-to-end work for some of the largest accounting firms in the world.

We recently raised $100M at >$1B valuation and are racing to deploy the most advanced applied ML at production scale.

Our investors include: Khosla Ventures (Keith Rabois & Vinod Khosla), Accel (Miles Clements), Google Ventures, Nat Friedman & Daniel Gross, Adam D'Angelo, Jeff Dean, Jack Altman, Noam Brown, Kyle Vogt, Amjad Masad, Clem Delangue and many other operators/technical leaders.

"Basis is on the frontier of building production-grade, long-horizon agents. They've pushed the limits of what we thought our models could do on real-world, economically valuable, complex accounting tasks. They've been a great collaborator in helping us shape what the future of agents looks like." — Prashant Mital, Applied AI Lead, OpenAI

• Own a portfolio of enterprise accounts: drive adoption, expansion, and renewal

• Run the customer relationship end to end, from onboarding through renewal

• Contribute to the CS operating model: account health metrics, handoff playbooks, and renewal processes

• Partner with the Deployed Intelligence team on the handoff from deployment to long-term customer ownership

• Partner with Account Executives on QBRs, expansion opportunities, and ARR growth

• Experience owning enterprise customer relationships in a CS or account management role

• Direct ownership of a renewal and expansion number against a portfolio of six- and seven-figure enterprise accounts

• Track record of driving adoption and retention across complex, multi-stakeholder accounts

• Energized by running a customer call and owning the outcome

• Background at a vertical SaaS or professional services platform

• Experience selling into or supporting accounting, audit, or finance firms

• Experience deploying AI products into regulated industries

• Strong commercial instinct: thinks in terms of revenue outcomes; identifies expansion opportunities, manages complex renewals, and spots churn risk before it becomes a problem

• Builder: energized by helping shape the playbook of a rapidly scaling function

• High agency: takes ownership and moves fast without waiting for perfect information

• Executive presence: comfortable holding senior-level conversations with firm partners and C-suite stakeholders

• Office lover: prefers shouting across a room over a Slack message, seeking full-time in-office in NYC