IT Support Specialist (Contractor)

The contractor would serve as the primary first-line IT support resource for SF Offices.

Responsibilities would include:

• →Responding to employee IT support requests.

• →Troubleshooting hardware and software issues.

• →Supporting Windows and Mac computers.

• →Troubleshooting monitors, docks, keyboards, mice, printers, and other peripherals.

• →Troubleshooting basic wired and wireless connectivity issues.

• →Assisting with Microsoft 365 applications.

• →Supporting Teams, Outlook, OneDrive, SharePoint, Slack, Zoom, Adobe, and other business applications.

• →Providing on-site and remote IT support.

• →Managing and resolving Tier 1-2 support tickets.

• →Escalating more complex issues to the internal IT team.

The contractor would assist with routine onboarding and offboarding activities, including:

• Providing new hire technology orientation.

• Preparing computers and peripherals.

• Commissioning new employee accounts and workstations.

• Decommissioning departing employee accounts and workstations.

• Asset management.

• Provide first-line support for conference rooms.

• Troubleshoot displays and video conferencing equipment.

• Assist with Teams and Zoom meetings.

• Troubleshoot basic AV issues.

• Support office printers and peripherals.

• Escalate complex AV or infrastructure issues when necessary.

• Maintain organized IT equipment and storage areas.

• Assist with IT inventory.

• Document recurring support issues.

• Assist with routine IT projects.

• Coordinate with vendors when directed by the internal IT team.

• Perform other IT support responsibilities as needed.

• Flexible work schedule, willing to work nights, weekends, holidays, and gamedays as needed.

Qualifications 

The ideal contractor would have:

• 1–3 years of IT support or help desk experience.

• Strong customer service skills.

• Experience supporting Windows and/or Mac computers.

• Microsoft 365 experience.

• Basic networking knowledge.

• Strong troubleshooting skills.

• Experience supporting end users in an office environment.

• Ability to work independently onsite and remotely.

• Strong organizational and communication skills.

Preferred experience includes:

• Microsoft Entra ID

• Microsoft 365

• Intune

• Apple Business Manager

• Rippling

• Slack

• Zoom

• Teams

• Exchange Online

• SharePoint

• OneDrive

• Conference room/AV technology

• IT asset management

Compensation: 
The hourly rate for this role is $25/hr.
 

Bay FC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other characteristics protected by applicable federal, state or local laws.