Quality Excellence Capability Specialist

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

The Quality Excellence Capability Specialist, supports the deployment and day-to-day execution of BD's Quality Excellence Academy. The primary focus of this role is coordinating training schedules, partnering with sites to plan learning activities, managing logistics and communications, and maintaining the documentation needed for effective and compliant program execution.

This role works closely with regional Quality Excellence Capability Partners, site Quality leaders, process owners, subject matter experts, Central Quality partners, and Learning & Development. The coordinator may co-lead training programs with experienced facilitators and may independently deliver selected training sessions when qualified and appropriate. Success in this role is measured by reliable program coordination, strong site engagement, accurate training documentation, and consistent execution of capability-building activities.Key Responsibilities

Quality Excellence

• →Coordinate deployment of Quality Excellence Academy learning activities in alignment with regional plans and priorities.
• →Partner with site Quality contacts to coordinate training needs, target audiences, schedules, delivery formats, language considerations, and logistical requirements.
• →Maintain regional training calendars, site schedules, participant rosters, completion records, action logs, and other program documentation.
• →Coordinate instructor and subject matter expert availability, virtual meeting logistics, training materials, room requirements, participant communications, and session follow-up.
• →Co-lead instructor-led, virtual, and blended learning sessions with Quality Excellence Capability Partners, process owners, or qualified subject matter experts.
• →Deliver selected training sessions independently on an occasional basis after completing required qualification, preparation, and content familiarization.
• →Support capability-building programs in areas such as Investigation Management, Root Cause Analysis, Problem Solving, Process Validation, Change Control, Technical Writing, and other quality priorities.
• →Prepare and organize facilitator guides, participant materials, exercises, assessments, and supporting resources using approved content.
• →Collect participant feedback and assessment results and summarize themes, issues, and improvement opportunities for program leads.
• →Provide clear, timely status updates on upcoming sessions, site readiness, participation, completion, scheduling risks, and follow-up actions.

• →Partner with site Quality teams, regional Quality Excellence Capability Partners, Central Quality, Learning & Development, and business stakeholders to support consistent program execution.
• →Maintain accurate and complete records associated with training delivery, learner participation, qualification, and effectiveness activities in accordance with applicable requirements.
• →Support training effectiveness activities through surveys, assessments, observations, stakeholder feedback, and follow-up tracking.
• →Use training data, quality metrics, audit or inspection observations, and stakeholder feedback to help identify recurring capability needs and scheduling priorities.
• →Support onboarding, targeted remediation, CAPA-related learning activities, and other focused capability-building efforts as assigned.
• →Assist with Kaizen events, structured problem-solving workshops, community-of-excellence activities, and sharing of best practices across sites.
• →Identify opportunities to simplify coordination, improve the learner experience, strengthen documentation, and increase consistency across regions.
• →Promote a culture of continuous learning, accountability, quality excellence, and operational effectiveness.

• Bachelor's Degree in Life Sciences, Sciences, Engineering, Education, Business, Operations, or a related field is required.
• 3+ years of relevant experience in medical device, pharmaceutical, biologics, manufacturing, quality, learning and development, or another regulated environment.
• Experience coordinating training, projects, programs, events, or cross-functional activities involving multiple stakeholders, locations, or time zones.
• Working knowledge of regulated quality systems and quality processes such as CAPA, nonconformance management, investigations, change control, process validation, design controls, or risk management.
• Experience supporting or delivering instructor-led or virtual training, presentations, workshops, or other learning activities.
• Strong organizational and planning skills, with demonstrated attention to detail and the ability to manage multiple schedules, priorities, and follow-up actions.
• Strong written and verbal communication skills, with the ability to engage associates, facilitators, subject matter experts, and site leaders.
• Proficiency with Microsoft 365 tools used for scheduling, communication, tracking, collaboration, and presentation development.
• Ability to work effectively in a matrixed, cross-functional, and multicultural environment.
• Willingness to travel domestically and internationally as required, approximately 25%.

• Ability to communicate and deliver training in Spanish is preferred.
• Experience supporting teams or sites globally is preferred.
• Experience using a learning management system or maintaining controlled training records is preferred.
• Experience with adult learning principles, facilitation, learner engagement, or training effectiveness is preferred.
• Experience supporting audit readiness, inspection readiness, remediation, or quality improvement activities is preferred.
• Experience with problem-solving, continuous improvement, Lean, or Kaizen methods is preferred.
• Ability to adapt communication and coordination approaches across different cultures, languages, and organizational levels.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.