Customer Experience Manager

Bennie (www.bennie.com) is an employee benefits services and technology firm that helps companies create a healthier workplace. Bennie provides services and technology that are beyond what growing companies typically receive, yet exactly what they need. 

Bennie has built the ultimate benefits platform that connects disparate systems across the benefits supply chain to deliver a complete experience for employees, employers, and partners. Bennie’s technology, benefit plans, and service model are designed to enable employers and their employees to experience best-in-class outcomes that reduce overall health plan costs. Bennie’s team members use the platform and its data to supplement their market knowledge and bring innovative solutions to Bennie’s customers.  

Bennie is headquartered in Stamford, CT, and is a remote-first company with employees across the U.S.

As an organization, we value our team members who are Optimistic, Accountable, Thoughtful, and Healthy. We believe these values, known as our O.A.T.H., are essential for our collective success. The ideal candidate for this role will embody these values by:

• Maintaining a positive attitude throughout our journey of building our company.
• Being responsible for the quality of their work and for meeting their goals.
• Respecting our differences and looking out for one another.
• Believing in living complete lives that balance our work and personal time.

The Customer Experience Manager (CEM) is responsible for driving customer satisfaction and retention by leading and delivering an exceptional service experience for an assigned book of business.  The CEM serves as the primary service relationship owner for assigned customers, while providing support in the development and delivery of key benefit strategies, and helping to develop and maintain relationships with customers and external partners. 

• →Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction.
• →Support execution of the annual customer account plan for all assigned customers.
• →Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables.
• →Lead customer open enrollment presentations.
• →Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives.
• →Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments.
• →Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities.
• →Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators.
• →Other duties as assigned.

• 3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a complex book of business.
• Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio.
• Life & Health Producer’s License.
• Working knowledge of MS excel, Word, and PowerPoint.

• Experience working with today’s leading HR/Benefits technology platforms.
• Experience in both large- and small- group benefits consulting.

Bennie is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.