Front Desk Attendant

The placement opportunity includes the following departments and positions: Department: Orientation Position: Orientation Duration: 0.5 month Job Description: [FIRST NAME] will receive an orientation to the company and the local community which includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes, and transportation options; meet key contacts and other employees; receive computer training on company systems; receive an orientation to the local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled for up to one month and takes place concurrently with the first training phase. Department: Rooms Division Position: GSA Duration: 5.5 months Job Description: As a Guest Service Agent, [FIRST NAME] will serve as the first point of contact for our guests, creating a welcoming and memorable experience from arrival through departure. Responsibilities include greeting guests with warmth and professionalism, efficiently processing check-ins and check-outs, assigning rooms, verifying payment methods, and handling guest billing. You will make, modify, and confirm reservations, answer phone calls, respond to guest inquiries, and provide information regarding hotel amenities, services, local attractions, and dining options. A successful Guest Service Agent maintains a professional work environment, follows all safety and security procedures, supports sustainability initiatives, and consistently upholds the hotel's standards of excellence in guest service. Department: Rooms Division Position: Concierge Duration: 3 months Job Description: As a Concierge, [FIRST NAME] will create exceptional and memorable experiences for guests by providing personalized service, expert local recommendations, and assistance with special requests. Serving as a trusted resource, you will warmly greet guests, anticipate their needs, and coordinate travel arrangements, dining reservations, event tickets, and other services to enhance their stay. You will share knowledge of local attractions, entertainment, and dining options while assisting with luggage, mail delivery, errands, and unique guest requests. The ideal candidate is highly organized, resourceful, and passionate about delivering outstanding hospitality. Success in this position requires a commitment to guest satisfaction, attention to detail, effective communication, and the ability to uphold hotel service standards, safety practices, and sustainability initiatives while consistently exceeding guest expectations. Department: Rooms Division Position: Front Desk Supervisor Duration: 3 months Job Description: As a Front Desk Supervisor, [FIRST NAME] will lead and support front office operations to ensure exceptional guest service, efficient hotel operations, and a welcoming environment for all guests. This role is responsible for supervising and coaching front desk associates, resolving guest concerns, overseeing daily front office activities, and supporting the Front Office Manager as needed. The Front Desk Supervisor serves as a leader and role model by promoting service excellence, maintaining operational accuracy, managing reservations and guest accounts, and fostering positive guest relationships that drive satisfaction and loyalty. Success in this position requires strong leadership, problem-solving, communication, and organizational skills, along with a commitment to hotel quality standards, safety procedures, and sustainability initiatives. Requirements - you are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry OR - you have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR - you have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA) - you have shown consistent career growth over the last years - you have shown serious commitment to your most recent employers