Microsoft 365 Systems Administrator

Microsoft 365 Systems Administrator About the Role BizFirst is assisting our client with recruiting a Microsoft 365 Systems Administrator to provide technical support and systems administration for a geographically dispersed workforce of over 100 employees. You will administer the Microsoft 365 tenant in GCC High, manage Entra ID identity policies, maintain end-user devices, and handle Tier 1 and Tier 2 support requests while delivering a high level of customer satisfaction. Our client is a technology integrator that supports government customers with IT modernization, performance engineering, and cybersecurity. Its engineering teams collaborate on complex technical programs in a culture of innovation, continuous improvement, and professional development. Occasional evening and weekend work is required for emergency support, scheduled maintenance, and critical outages. What You Will Do Administer and support Microsoft GCC High environments, including Microsoft 365 applications and services. Install, configure, and maintain Microsoft Office applications across all supported platforms. Manage user accounts, permissions, licensing, and access using Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365. Document incidents, service requests, resolutions, and technical procedures in the IT service management system. Monitor and maintain endpoint security, software updates, antivirus, and compliance standards. Provide Tier 1 and Tier 2 technical support for approximately 100 end users; troubleshoot hardware, software, operating system, network, printer, and peripheral issues. Deploy, configure, maintain, and manage the lifecycle of Windows PCs and Apple Mac computers. Collaborate with vendor support and internal stakeholders to resolve technical issues efficiently. Assist with employee onboarding and offboarding, including workstation setup and account provisioning. Develop reports and dashboards using Microsoft Power BI or similar business intelligence tools. Support IT asset management, inventory tracking, and technology refresh initiatives. Participate in system upgrades, infrastructure projects, and process improvement initiatives. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. Minimum of five years of professional IT support or systems administration experience. Competency in Microsoft Azure Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 administration. Knowledge of endpoint management tools such as Microsoft Intune or Microsoft Endpoint Configuration Manager. Practical, hands-on experience automating systems administration with PowerShell, Terraform, Python, or similar scripting techniques. Experience managing Tier 1 and Tier 2 service desk operations. Experience supporting both Windows and macOS operating systems. Excellent troubleshooting and analytical skills, strong verbal and written communication skills, and outstanding customer service and interpersonal skills. Ability to prioritize multiple support requests while meeting service level expectations. Helpful Experience The following qualifications are preferred, not required: Basic SharePoint administration and content development. Exposure to Power Platform and a desire to learn Power Automate. Experience securing Microsoft 365 for NIST SP 800-171 compliant handling of Controlled Unclassified Information (CUI). Preferred Certifications The following certifications are preferred, not required: CompTIA Security+ and CompTIA Network+. Microsoft Certified: Endpoint Administrator Associate (MD-102); Identity and Access Administrator Associate (SC-300); Azure Administrator Associate (AZ-104). Microsoft Certified: Power Platform Functional Consultant Associate (PL-200); Power BI Data Analyst Associate (PL-300); Power Platform Fundamentals (PL-900). Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900). Microsoft 365 Certified: AI Services Administrator Associate. Other relevant certifications include Administrator Expert, Azure Solutions Architect Expert, Team Administrator Associate, and Microsoft 365 Copilot and Agent Administration Fundamentals. What We Are Looking For You bring excellent problem-solving and root cause analysis abilities, strong organizational and documentation skills, and the ability to work independently with minimal supervision. You have a team-oriented, customer-first approach, adapt to changing priorities and emerging technologies, and exercise professionalism and discretion when handling sensitive information. You are comfortable working in a fast-paced, collaborative environment supporting a geographically dispersed workforce. Benefits Provided by Our Client Medical, dental, and vision coverage. Employer matching contributions to a 401(k) retirement plan. Competitive compensation and bonus opportunities. Support for continuing education and professional growth, including tuition reimbursement. Paid leave and holidays. Hybrid working arrangements, consistent with the onsite requirements above.