Customer Success Manager - Boston

United States·Quincymid

Customer Success ManagerCustomer SuccessCustomer Success SpecialistCustomer

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Quick Summary

Overview

About BizzyCar BizzyCar is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs,

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Customer Success ManagerCustomer SuccessCustomer Success SpecialistCustomer

About the Role

~1 min read

Responsibilities

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→Become a subject matter expert on BizzyCar’s platform, processes, & use cases to help customers maximize value
→Lead customer onboarding and training, including portal setup, configuration, and ongoing education
→Manage a portfolio of customer accounts in a high-volume CSS environment
→Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks
→Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals
→Act as the voice of the customer by capturing feedback and partnering with internal teams to drive improvements
→Collaborate closely with Sales to ensure a smooth handoff and continued customer alignment
→Monitor customer support tickets and follow up to ensure timely resolution and satisfaction
→Help refine and improve Customer Success processes as the team scales

Bachelor’s degree or equivalent experience
2+ years of experience in a customer-facing role, preferably in SaaS, technology, or a high-volume environment
Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
Automotive or dealership experience preferred, but not required
Strong communication skills with the ability to lead customer conversations and presentations
Comfortable working with data and using insights to guide customer discussions
Highly organized with strong time-management skills
Curious, adaptable, and eager to learn new products and processes
Collaborative team player who enjoys working cross-functionally

Clear ownership of customer relationships and visible impact on retention and growth
Opportunity to grow with a scaling Customer Success team
A product that genuinely helps customers operate better and grow revenue
A team culture built on ownership, learning, and continuous improvement

What We Offer

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We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. To learn more about our company please visit: www.BizzyCar.com.

What We Offer:

✓Competitive salary and benefits package

✓Base salary range: 75,000–90,000 (based on experience)

✓Opportunities for growth and professional development

✓Collaborative, innovative work environment with a passionate team

✓The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive technology