Experienced Customer Support Specialist

Boeing Global Services (BGS) Training Solutions is seeking an Experienced Customer Support Specialist to join our Miami, Florida Campus.

With over 13,000 customers and visitors per year, we are looking to expand our team. You will serve as the initial point of contact for the Miami Campus, checking in and verifying documentation, and/or training, for customers from multiple airlines.

 Position Responsibilities:

• Responding to visitor/customer queries and needs
• Ensure TSA verification and requirements are met
• Ensures all audit requirements are complying
• Verifying training rosters
• Handling urgent schedule/training adjustments
• Leading VIP & regulatory authority visits to the campus from around the world
• Set up classrooms and review schedules
• Send schedules to customers and upload student information
• Review and use secure documentation handling processes, relating to fingerprinting and highly sensitive personal information
• Identify areas which require improvement

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required.  “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee. 

• SEVP experience
• Regulatory experience
• Experience working in a fast-paced and deadline-driven environment
• Experience implementing process and/or strategy improvements and an applied understanding of Lean practices
• Experience in a role requiring strategic planning
• Interpersonal skills, teamwork, and customer focus are essential to be successful in the role

• Bachelor’s degree
• 3+ years of experience in customer support services
• 2 or more years’ experience working with document compliance related fields
• 3+ years of experience working in a multi-functional team environment
• Experience in data analysis
• 2+ years of experience working with Microsoft Office tool suite (Excel, Word, PowerPoint)

• Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range: $61,000.00 - $91,350.00

• E-Verify (English)
• E-Verify (Spanish)

• Right to Work (English)
• Right to Work (Spanish)