LOA & ACCOMMODATIONS COORDINATOR – TEMP

LOA & ACCOMMODATIONS COORDINATOR – TEMP

REPORTS TO: SR. BENEFITS LEAD

STATUS: NON-EXEMPT

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas.  We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit – one handshake at a time. 

The LOA & Accommodations Coordinator supports the day-to-day administration of Boot Barn’s Leave of Absence and Accommodations programs. This position is responsible for maintaining accurate case records, communicating with Partners and leaders, coordinating documentation, and reviewing and approving routine leave and accommodation requests within established guidelines. The coordinator works closely with the Human Resources team to ensure timely case management, appropriate escalation of complex matters, and a consistent, Partner-focused experience.

Essential Duties and Responsibilities

• Provides administrative support for Leave of Absence and Accommodations, including maintaining accurate records and documentation in accordance with Company policies and applicable regulations.
• Assists with partner and manager inquiries, providing clear, timely, and empathetic communication throughout the leave and accommodation process.
• Reviews and approves routine, lower-complexity leave of absence and accommodation requests within established guidelines and delegated authority, escalating complex, sensitive, or higher-risk cases to the appropriate Human Resources team member as needed.
• Maintains and updates leave and accommodation case records, tracking documentation, deadlines, and case statuses.
• Assists with routine audits of leave and accommodation records to support data accuracy and reporting.
• Assists with the processing and tracking of state statutory disability claims, including collecting and submitting required documentation.
• Demonstrates a high level of quality work, attendance, and professional appearance.
• Demonstrates professionalism in communication, attitude, and teamwork with customers, peers, and management.
• Follows applicable local, state, and federal regulations, as well as Company policies, procedures, and practices.
• Performs other duties as assigned by management.

• Strong communication, customer service, time management, organizational, and attention-to-detail skills.
• 1–2 years of Human Resources, Benefits, or related administrative experience preferred; retail experience a plus.
• Associate degree or equivalent combination of education and relevant experience preferred.
• Familiarity with leave of absence and accommodation processes preferred.
• Ability to manage multiple priorities, maintain accurate records, and consistently meet deadlines.
• Proficiency in Microsoft Word and Excel; experience with ADP HRB or similar HR systems preferred.
• Ability to handle sensitive and confidential information with professionalism and discretion.

• Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
• Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

[    ] Sedentary: Limited activity, no lifting, limited walking

[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking

[    ] Moderate: Mostly standing, walking, bending, frequent lifting

[    ] Arduous: Heavy lifting, bending, crawling, climbing

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content.  This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.

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