Bosta8h ago

New

Customer Care Agent (Emails & Chats)

Egypt·CairoFull-timemid

OtherCustomer Care Agent

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Quick Summary

Overview

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best.

Technical Tools

OtherCustomer Care Agent

About Bosta:

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

About The Role:

Job Code:

Incremental 2026CX-026

We’re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.

Maintaining a positive, empathetic, and professional attitude toward clients at all times

Assist with challenging client requests or issue escalations as needed

Acknowledging and resolving clients' complaints

Communicating and coordinating with colleagues as necessary

Keeping records of clients interactions, transactions, comments, and complaints

Build and maintain strong, long-lasting client relationships

✅6 months Project Based Contract

✅ Social Insurance, Family Medical Insurance & Life Insurance.

✅Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months.

Experience in a Client Support or similar role

Familiarity with our industry is a plus

Experience using the help desk and support tools

Excellent communication and problem-solving skills

Patience when handling tough cases

Multi-tasking abilities

Location & Eligibility

Where is the job

Cairo, Egypt

On-site at the office

Who can apply

Listing Details

Posted: June 15, 2026
First seen: June 15, 2026
Last seen: June 15, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 65%
Scored at: June 15, 2026

Signal breakdown

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Bosta

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Bosta is a pioneering tech-driven logistics company providing next-day delivery services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE.

Employees

350

Founded

2017

Jobs

View 85 jobs

View company profile

Apply now

External application · ~5 min on Bosta's site

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