Account Director, Contract

• Lead and grow key client accounts, ensuring retention and organic growth.
• Serve as the senior point of contact for assigned accounts, building deep trust and lasting partnerships.
• Understand your clients’ businesses inside and out—their goals, challenges, customers, and competitive landscape.
• Act as a strategic partner, translating business objectives into creative and marketing opportunities.
• Proactively identify ways to add value, presenting ideas, insights, and solutions that drive results.

• Lead the strategic direction of your accounts, aligning Brains’ services with client ambitions.
• In collaboration with leadership, identify opportunities for organic growth and develop plans to expand agency involvement.
• In collaboration with leadership, drive long-term account planning, ensuring we’re looking ahead, not just executing the project as it is now.

• Collaborate with creative, strategy, and project management leads to ensure integrated solutions.
• Mentor and develop the account team, setting performance goals and providing feedback.
• Ensure assigned account teams have what they need to succeed—clarity of goals, context, and constructive feedback.

• Oversee financial health of accounts: budgets, forecasting, and profitability.
• Lead client forecasting and ensure accurate scoping in collaboration with project and discipline leads.
• Maintain awareness of scope and team health, flagging risks and collaborating on solutions early.

• Support new business efforts with insights, relationship-building, and strategic leadership in pitches.

• A Strategic Partner
  You think beyond briefs. You connect client needs with creative potential, and you bring sharp insight to every conversation.
• A Relationship Builder
  You know how to build trust, navigate complexity, and make clients feel seen, supported, and challenged (in the best way).
• A Business-Minded Leader
  You balance vision with pragmatism, guiding work that is creatively ambitious and commercially effective.
• A Confident Communicator
  You bring clarity, warmth, and integrity to how you present ideas, manage feedback, and guide decisions.
• A Collaborative Force
  You believe the best work comes from integrated teams, and you know how to rally talent around a shared goal.
• A Growth Driver
  You grow accounts. You see what’s next and move toward it with purpose.

• 5+ years in account management or client services, preferably within a creative, brand, or marketing agency.
• Strong client-facing and strategic leadership skills.
• Proven track record of leading strategic client engagements and growing business.

At BRAINS, we believe in the power of partnership, creativity, and clarity. As an Account Director, you’ll lead with empathy and insight, helping our clients grow, our teams thrive, and our work resonate.