Quality Assurance Leader

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

• →Implement the Quality Audit program at CHEP-owned and subcontracted plants, aligning with the quality team's objectives.
• →Develop and deliver Quality and Compliance Training materials to operations personnel, fostering adherence to quality standards.
• →Act as a customer facing representative of Chep in all quality matters, leading resolution of issues through the root cause corrective action process
• →Establish and enforce compliance with Quality Best Practices, Standard Procedures, and materials at regional CHEP and 3PL Service Centers.
• →Conduct unannounced compliance audits of Service Centers, covering both product and process aspects.
• →Support product and process strategies and rollouts to enhance quality standards across operations.
• →Assist in product and service failure investigations at CHEP operations, driving resolution and providing coaching where needed.
• →Investigate and document field intelligence, focusing on metrics such as AQL, QMS compliance, and damage ratios.

We are looking for a Quality & Assurance Lead to support and strengthen quality standards across CHEP operations and the 3PL network. In this role, you will enhance product and service quality visibility, drive compliance with operational standards, and act as a key partner to both internal stakeholders and customers in resolving quality-related issues. You will play an important role in fostering a quality-driven culture through audits, investigations, training, and continuous improvement initiatives.