Customer Care Team Member

 Location: Greenville, SC, US

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics, and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe, and Asia Pacific.

The Parts Research/GPCA Call Agent provides specialized inbound call and email support to Authorized Service Centers (ASCs), serving as a key resource for parts research, order management, and issue resolution. This role accurately identifies service part numbers, assists with order placement and tracking, and resolves complex part-related inquiries to ensure the correct parts are selected and delivered. The agent works closely with ASCs to provide timely, accurate, and professional support, streamlining the service process, minimizing delays, and enhancing overall customer satisfaction. By maintaining a high level of product knowledge and attention to detail, the Parts Research/GPCA Call Agent ensures efficient resolution of requests while upholding established service quality and customer service standards.

Parts Research & Support: 

• →Part Number Identification:

• →Troubleshooting & Issue Resolution:

Customer Service Excellence: 

• →Inbound Call & Email Support:

• →Policy Compliance:

Documentation & Reporting: 

• →Record Keeping:

• High school diploma or equivalent; associate degree preferred.
• Previous experience in a call center or customer service role is a plus.
• Strong verbal and written communication skills.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.

• Office-based environment with standard working hours.
• May require occasional overtime based on business needs.

• Call handling efficiency and resolution rate.
• Email response time and accuracy.
• Customer satisfaction ratings.
• Adherence to company policies and procedures.