Customer Onboarding Specialist

United States·Clevelandmid

Customer SuccessCustomer Onboarding Specialist

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Quick Summary

Overview

Shape the future of Search. About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results.

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Shape the future of Search.

About BrightEdge

BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.

What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role

This role requires at least 3 days onsite in our Cleveland office.

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management, and more, we provide meaningful and strategic support to our customers, helping them get the most value from our technology.

As a Client Onboarding Specialist, you’ll work directly with new customers as they begin using the BrightEdge platform. You’ll lead onboarding sessions, educate customers on best practices, answer questions, and help them build a strong foundation for success. Along the way, you’ll build valuable skills in customer communication, presentation, technology, analytics, and digital marketing, with structured training and coaching to support your growth at BrightEdge.

Lead customer onboarding: Conduct virtual training sessions that introduce new customers to the BrightEdge platform and its core capabilities.
Build platform expertise: Develop a strong understanding of BrightEdge's technology and stay current as the digital marketing and search landscape evolves.
Solve problems: Respond to customer questions, identify challenges, and work through solutions to help customers successfully navigate the platform.
Drive adoption: Help customers become comfortable using the platform and establish the foundation for long-term success.
Manage the onboarding process: Coordinate scheduling, follow-ups, training materials, and other onboarding activities to keep customers moving forward.
Continue developing: Receive regular coaching and feedback while building the communication, analytical, presentation, and customer management skills needed to grow your career.

Bachelor’s degree required

Relevant Experience — Customer-facing experience, internships, or coursework in customer success, marketing technology, digital marketing, analytics, or a related field

Curiosity & Adaptability — Genuine interest in technology, digital marketing, AI, and the evolving search landscape

Communication & Presentation — Strong verbal, written, and presentation skills with the ability to explain concepts clearly

Problem-Solving — Strong analytical and problem-solving skills with a willingness to learn and tackle new challenges

Organization — Highly organized with the ability to manage multiple priorities and stay on track

Customer Mindset — Coachable, collaborative, and genuinely interested in working with customers

Motivating, high-impact work that builds your career

Medical, dental, and vision insurance with multiple package options

15-23 days PTO depending on tenure plus 10 paid holidays

Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs

Discounted gym membership and fitness benefits

No or low cost therapy and professional coaching sessions through Spring Health

4-6 weeks fully paid parental leave

Pet wellness and insurance plans to keep your furry family healthy

How we work

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.