Business Analyst

Experience Range: With at least 4 years of experience in business analysis, including 2 years specifically working with Pega platform solutions in product management environments Key Responsibilities:

Lead requirements gathering and analysis for Pega platform solutions, ensuring alignment with business objectives and measurable outcomes

Develop precise user stories, acceptance criteria, and process flows to drive agile product development and effective sprint planning

Facilitate stakeholder workshops and meetings to define, refine, and validate functional and non-functional requirements

Produce and maintain comprehensive documentation, including BRD, FRD, wireframes, mockups, and process diagrams using Visio, Lucidchart, or Draw.io

Map business processes using BPMN methodologies and value stream mapping to identify and quantify process improvement opportunities

Coordinate with cross-functional teams to ensure solution feasibility, timely delivery, and successful product releases

Support backlog grooming, sprint planning, and user acceptance testing (UAT) coordination to validate business solutions

Analyze upstream and downstream system integrations, perform data validation, and support data analysis for seamless process execution

Required Skills:

Pega Platform expertise, including case management and terminology (Cases, Stages, Steps, Personas)

Requirements gathering and business analysis for digital process automation

User story writing and acceptance criteria definition in Agile/Scrum environments

Process mapping and BPMN modeling using Visio, Lucidchart, or Draw.io

Experience with Agile/Scrum methodology and backlog management

JIRA or Azure DevOps for requirements tracking and sprint management

Documentation skills for BRD, FRD, process flows, wireframes, and mockups

Confluence for collaboration and documentation

Data validation concepts and integration awareness with upstream/downstream systems

Preferred Skills:

Advanced value stream mapping and process improvement experience

Experience coordinating UAT and business validation in enterprise environments

Familiarity with data analysis and reporting tools (e.g., Power BI, Tableau)

Desired Qualifications:

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field

Pega Certified Business Architect (PCBA) certification

Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) certification

Business Analyst - R01572108

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