Operations Co-ordinator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Role Purpose To provide essential coordination and logistical support that ensures the smooth running of our teaching operations. The role also manages key procurement and finance tasks, including purchasing, budget support, and accurate financial administration. Main accountabilities This role supports high‑quality delivery of teaching operations by providing essential administrative, logistical, and customer services. Key responsibilities include managing student registration and re‑registration processes, maintaining accurate customer and financial records, preparing routine documentation, and conducting basic data review to support process improvements. The role also ensures that teaching activities and events are well‑organised, with all required equipment and materials ready for use in line with corporate procedures. You will act as a key contact point for customer enquiries, responding promptly and professionally while identifying issues that require escalation. The role involves proactively highlighting potential disruptions—such as complaints, resourcing challenges, or technical issues—and working closely with colleagues and external suppliers to ensure smooth coordination of services. Building effective working relationships across teams is essential for resolving issues efficiently and maintaining a positive customer experience. In addition, the role requires adherence to all relevant risk, compliance, and security procedures, including child protection, financial protocols, and data-handling standards. You will monitor small-scale resources, support procurement processes, and plan your own workload effectively, while also coordinating and overseeing tasks carried out by others to ensure timely and high‑quality service delivery. Qualifications * Essential: Undergraduate degree or equivalent qualification * Desirable: Postgraduate qualification or relevant professional certification Knowledge and Experience Essential: * Experience of working in a busy, customer-facing operational environment * Experience of supporting compliance with organisational policies, including risk, security, and health & safety standards * Experience of timetabling, resource planning, and workforce coordination * Experience of working in procurement, finance, and facility management Desirable: * Experience of supporting teaching operations within an education or training environment Skills * Ability to work within established systems and procedures to deliver consistent, high-quality outcomes * Strong organisational skills with the ability to plan, prioritise, and manage competing demands * Attention to detail and accuracy in maintaining operational and compliance records * Ability to identify and respond to operational issues, including facilities and health & safety matters * Good communication and stakeholder management skills Important Information: • Number of positions: 1 • Location: Myanmar • Contract type: 2 Year Fixed Term Contract • Deadline to receive applications: 19 May 2026 • Gross Monthly Salary: 924.00 USD Additional Information * The post holder will be required to work evenings and weekends as part of the normal contracted hours * Applicants must have the legal right to live and work in the country where the role is based. * The British Council is committed to safeguarding children, young people, and vulnerable adults; the post holder is expected to adhere to safeguarding policies and procedures at all times * The post holder will support a safe working environment in line with health & safety policies and standards A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org