Guest Experience Uniform Room Assistant

Guest Experience Check-in and Uniform Room Team Members provide support to fellow Team Members to ensure they are prepared for events and game day at Highmark Stadium. This role provides a welcoming environment for all Guest Experience Team Members and ensures staff are properly outfitted and prepared with resources for scheduled deployments. As part of the role, Check-In & Uniform Room Team Members provide Guest Experience Team Members with an efficient and positive experience from start to finish.

• Greet fellow Team Members in a friendly manner and create a welcoming environment.
• Check-in Team Members as they arrive and communicate their scheduled deployment locations.
• Distribute uniforms, radios, iPads, and additional supplies and resources as required for scheduled deployments.
• Maintain cleanliness and organization of the check-in and uniform room, as well as storage areas.
• Ensure resources and supplies are accurately inventoried following each event.
• Monitor inventory and report any issues, damages, shortages, etc.
• Perform all other duties as assigned.

Note – based on the Guest Experience event schedule and staff need, Check-In and Uniform Room Team Members may be tasked with filling in for various roles throughout the stadium including but not limited to Elevator Operator, Ticket Greeter, Guest Experience Ambassador etc.

• Strong verbal and/or non-verbal communication skills.
• Friendly, engaging, and service-oriented demeanor.
• Quick learner: ability to adapt to different situations.
• Team-oriented mindset.
• All applicants must be 18 years of age or older and successfully pass a background check.

• Ability to be stationary and/or move around the Uniform Room for up to 6 hours at a time to assist Team Members.
• Ability to navigate large venue spaces

• Prior customer service experience
• Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Ticket Scanners, Laptops & Radios

• Attend mandatory training classes, all Buffalo Bills home games and additional events as required.
• Ability to work in a fast paced, high stress environment.
• Must have reliable transportation to and from Highmark Stadium.
• Must be able to work weekends, nights and holidays when required.