Build_A_Career~20d ago
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Customer Success Manager
India·PunemidCustomer Success ManagerCustomer
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Quick Summary
Key Responsibilities
● Key account management, including handling account renewals ● Onboarding new customers,
Requirements Summary
● 2-5 years of customer-facing/customer success role in a B2B SaaS or Consulting company. ● Excellent Verbal and Written communication skills ● Must be articulate, organised, detail-oriented,
Technical Tools
Customer Success ManagerCustomer
Company Overview:
Recruit CRM is one of the very few fully bootstrapped remote SaaS companies that has scaled to
over $11 million in Annual Recurring Revenue. As a bootstrapped company, we have been
profitable every year of our existence. We are currently growing at over 40% YoY with a 30%
annual profit margin, which allows us to invest long term in our technology & people.
We power over 2,000 Executive Search and Recruitment firms across 100+ countries. We have
corporate entities across the US, Ireland, India and Dubai. We are ranked #1 in our category by
Gartner and boast a stellar 4.9/5 rating on Capterra & G2. Discover more about us at
www.recruitcrm.io.
Why Join Us:
● Annual Retention Bonus: Additional revenue-linked bonus ranging from 20% to 100% of fixed
salary, awarded to the top-performing 50% of employees every December.
● Fully Remote: Work from anywhere, with complete location flexibility.
● Learning & Development: Company-sponsored programs to support continuous growth.
● Annual Retreats: Enjoy 3–5 day company-wide retreats at premium 5-star resorts and hotels.
● Comprehensive Insurance: Full coverage for your well-being.
● Global Exposure: Opportunity to work directly with business owners across Europe.
● Performance-Driven Growth: The top one-third of our team has consistently received 30%+
annual salary hikes for the last five years.
Current Opening
We are looking for a competitive, innovative, and driven individual to join our Customer Success
Team as a Customer Success — Manager (APAC & Europe). In this role, you will work closely with
cross-functional teams—including Customer Success, Product, and Engineering—to transform
insights into impactful product features and solutions.
Location: Remote
Working Hours: Monday - Friday - 12 PM to 10 PM IST (42.5 hours every week)
No. of positions: 2 (APAC & Europe)
What You Will Do:
● Key account management, including handling account renewals
● Onboarding new customers, helping them set up their workflows & training their users
● Understand and align with customers’ needs to help them achieve their goals
● Advise customers on best practices & KPIs for businesses of their size.
● Host regular online sessions with customers to align with their needs, discuss adoption, and
identify areas of opportunity
● Understand client risks and recommend solutions
● Champion customer needs the product team for future updates
Requirements:
● 2-5 years of customer-facing/customer success role in a B2B SaaS or Consulting company.
● Excellent Verbal and Written communication skills
● Must be articulate, organised, detail-oriented, and have the ability to multitask in a dynamic,
fast-changing work environment.
● Self-driven and proactive nature
● Knowledge of customer success processes
● Patient and active listener
Preferred Skills
● Proven work experience as a Customer Success Manager or similar role implementing software
or similar tools.
● Technical skills are required as they relate to the use of the product or service.
Selection Process (Online/Virtual):
Our process includes rounds such as an assignment and virtual interviews—all designed to
assess your analytical thinking, communication skills, and problem-solving abilities.
Round 1: Presentation Round – This assessment is designed to evaluate the candidate’s
research abilities, presentation skills, and written communication.
Round 2: Interview with the Senior Customer Success Manager and/or Associate Director
Round 3: Interview with the Head of Customer Success and the Head of People Success.
Round 4: Final discussion with the CEO.
Take the leap and launch your career with Recruit CRM—where your curiosity, commitment
to excellence, and creative problem-solving skills are valued and nurtured.
Location & Eligibility
Where is the job
Pune, India
On-site at the office
Who can apply
Open to applicants worldwide
Listing Details
- First seen
- August 31, 2026
- Last seen
- September 19, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 42%
- Scored at
- August 31, 2026
Signal breakdown
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External application · ~5 min on Build_A_Career's site
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