Bumbleinc29d ago

Integrity Operations Specialist

Uk - LondonEmployee - Regular/Permanentmid

OperationsOperations Specialist

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Overview

At Bumble, trust is foundational to how we build a world where all relationships are healthy and equitable. As the Love Company, we believe safety, kindness,

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OperationsOperations Specialist

At Bumble, trust is foundational to how we build a world where all relationships are healthy and equitable. As the Love Company, we believe safety, kindness, and respect are not features — they are commitments we show up for every day. Our Trust Operations team plays a critical role in protecting members and championing experiences rooted in dignity, care, and accountability.

As an Integrity Operations Specialist, you will sit at the heart of this work, supporting members through some of their most vulnerable moments while helping uphold Bumble’s Community Guidelines across our platforms. Working closely with cross-functional partners, you will contribute to systems and practices that prevent harm, respond with empathy, and continuously improve how trust and safety show up in our products and processes. This role calls for curiosity, courage, and respect — and a thoughtful approach to using tools, including AI, to support high-quality, human-centred decision-making.

Please note: this role involves exposure to sensitive and potentially distressing content, including graphic, sexual, or violent material.

Review, investigate, and take appropriate action on user reports and proactive detections related to safety concerns such as harassment, threats, non-consensual imagery, and other Community Guidelines violations, balancing speed with thoughtful judgment.

Provide high-touch, trauma-informed support to members experiencing safety incidents, responding with empathy, clarity, and professionalism in moments that matter.

Apply Bumble policies consistently when enforcing actions on accounts and content, contributing to a respectful and trustworthy ecosystem.

Collaborate with partners across Trust & Safety, Customer Experience, and Legal to escalate and resolve complex or high-risk cases, working cross-functionally with purpose and ownership.

Use internal tools and AI-supported workflows to triage, assess, and document cases efficiently, while exercising human judgment in nuanced decisions.

Participate in on-call rotations, including nights, weekends, and holidays, to support a global member base and shared responsibility for safety.

Contribute to continuous improvement by sharing insights, patterns, and feedback that help strengthen policies, processes, and member outcomes.

Role model Bumble values such as Respect and Courage by handling sensitive content with care, accountability, and integrity.

Typically requires 2–4 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.

Experience working in Trust & Safety, integrity operations, customer support, crisis response, or content moderation, ideally within a safety-focused or high-risk environment.

Demonstrated ability to engage with sensitive content, including cases involving child exploitation, sexual violence, and self-harm, while maintaining professionalism and personal resilience.

Strong written and verbal communication skills, with a proven ability to deliver clear, compassionate, and trauma-informed responses.

Comfortable handling high-touch safety escalations involving vulnerable individuals and making sound decisions under pressure.

Experience collaborating with Business Process Outsourcers (BPOs) to support quality, consistency, and alignment in safety workflows is preferred.

Able to work independently, take ownership of priorities, and adapt with an agile mindset as situations evolve.

Familiarity with using AI-enabled tools to support case review, prioritisation, or documentation, with an understanding of when human judgment must lead.

Proficiency in Spanish, Portuguese, French, or another additional language is preferred.

Motivated by Bumble’s mission and values, and committed to showing up with empathy, curiosity, and respect — even in challenging moments.