C3El2mo ago

AISR NOC Technician

United States·Hill Afbsenior

Customer SupportOtherNOC Technician

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Quick Summary

Overview

Overview: Job Title: AISR NOC Technician Security Clearance: Secret Location : Hill AFB, UT (Due to the nature of the work and contract requirements, U.S. Citizenship is required.

Technical Tools

i18nperformance-management

Responsibilities

~3 min read

→Create and update tickets.
→Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
→Incident Correlation and Fault Analysis:
- →Proactively analyze alarms.
- →Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
- →Identifying the fault condition and its impacts.
- →Isolating root causes.
- →Coordinating correction of fault situations regardless of the fault in the infrastructure.
- →Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
→Incident Analysis (Fault Isolation):
- →Support the fault isolation process.
- →Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.
- →Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
- →Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
- →Support all customers to include providing global situational awareness support.
→Fault Correction:
- →Correct/replace faulty network elements, coordinating with other service providers as necessary.
- →Verify that service has been restored upon resolution of all customer-initiated tickets.
→Network/Service Restoration:
- →Restore networks and service to full operation.
- →Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
- →Identify failures that are attributable to a different causes and impacts.
- →Conduct reroute and normalization of services and circuits due to outages.
- →Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).
- →Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
- →Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
- →Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
- →Works directly with Shift lead and O&M leadership for guidance
→Incident Escalation:
- →Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
- →Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
- →Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
- →Evaluates and provides feedback for training, standard operating procedures, and tools.
- →Assist in training Network controllers within O&M.
- →Effectively communicates with the O&M team and the customer.
- →Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
- →Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Requirements

~1 min read

U.S. Citizenship.
An active, in-scope US Government issued Secret clearance.
2+ yrs of relevant technical experience.
Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
Ability to work in a 24/7 shift work environment.
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.
General understanding of network topologies, both transport and IP.

Requirements

~1 min read

Prior Military experience or experience working as a contractor in a Government environment is preferred.
Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable.