Monitoring and Assurance Engineer

C4i Solutions is a leading Technology, ICT, and Digital Solutions company, delivering real outcomes for our Defence, Government, and Industry partners. We're growing and we're looking for great people who share our values, believe in our mission, and care about what they do. People who value teamwork, take pride in their work, and want to make an impact.

About the Role:

As a Monitoring and Assurance Engineer in C4i Solutions, you will be responsible for ensuring the performance, availability, and reliability of IT systems and services through proactive monitoring and operational assurance. You will implement and manage monitoring tools, analyse system health, and provide insights to prevent incidents, minimise downtime, and support continuous service improvement. The role is located onsite in Sydney, CBD.

• Design, implement, and maintain monitoring and alerting solutions across infrastructure and applications.
• Monitor system performance, availability, and capacity in real time.
• Investigate alerts, identify root causes, and coordinate incident response.
• Develop dashboards, reports, and metrics for operational visibility.
• Tune alert thresholds to reduce noise and improve signal accuracy.
• Perform trend analysis and capacity planning to anticipate future issues.
• Ensure systems meet agreed service levels and performance standards.
• Collaborate with engineering and support teams to resolve issues proactively.
• Maintain monitoring documentation, playbooks, and escalation procedures.
• Support audits, compliance reporting, and service assurance activities.

• Australian citizen (required for Defence projects) with a min AGSVA NV1 clearance.
• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Relevant certifications (e.g. Microsoft Certified: Windows Server Hybrid Administrator Associate, VMware Certified Professional (VCP), or Microsoft Certified: Azure Administrator Associate).
• Strong experience with Windows Server (2016/2019/2022) environments.
• Hands-on experience with Active Directory and identity management.
• Knowledge of virtualisation technologies (VMware, Hyper-V).
• Understanding of networking fundamentals and security principles.
• Experience with backup and recovery solutions.
• Familiarity with cloud platforms such as Azure or AWS.
• Scripting/automation skills (e.g. PowerShell).
• Understanding of SLAs, KPIs, and service assurance frameworks.
• Is highly organised with strong attention to detail.
• Builds positive relationships and manages stakeholders effectively.
• Works well independently and takes initiative.
• Can manage competing priorities and meet deadlines.
• Adapts easily to change and works well in a team environment.

If you're looking for a workplace where your skills, experience, and dedication are genuinely valued we'd love to hear from you. We are a close-knit team of veterans, problem-solvers, tech heads, dads, mums, soccer coaches, and weekend adventurers who love what we do, like to have a bit of fun, and don't take ourselves too seriously. What brings us together is a passion for doing great work that makes a real difference to those who serve.

If this sounds like your kind of team, apply now. We'd love to hear from you.

www.C4isolutions.com.au