Senior Business Intelligence Analyst

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

We are seeking a Senior Business Intelligence Analyst. Reporting to the Manager Data Analytics, our ideal candidate is responsible for monitoring, assessing and drawing insights related to Omnichannel (retail stores) core KPIs (daily sales, activations, hourly commissions, marketing performance, labour planning and other key store metrics) to ensure optimal performance. The candidate will also be managing retail/store related market Intelligence activities, such as store market sizing and market share by brands, online/offline customer impacts, new store opportunities while providing competitive analysis, global best price benchmark and monitoring market prices.

• Track and manage sales & profit performance compared to target and historical results
• Design and develop KPIs related to the stores, in-store reporting, sales/transactions by day, by hour by employee
• Develop a tracking tool for site operations & omnichannel KPIs (visits, conversion, AOV, eco system attach rate, financing, reserve and pick-up, BOPIS, etc.) and analyze the results to provide insights
• Develop tracking tools/dashboard for related KPIs (Transaction processing, retail sales audit, cash reconciliation, fraud, labour utilization) and analyze the results to provide insights
• Working with marketing manager to analyze the effectiveness of marketing campaigns, in-store events, activations and provide timely feedback to implement updates/changes as needed
• Manage BI tool developed through tableau and other client approved reporting tool
• Assist the customer transaction data for the Finance team to manage the reconciliation process with partners.

• Work with the client and external partners to gather total market share and store level contributions and related information
• Work with external vendors to monitor industry trends and market share
• Maintain a tracking tool for market related data
• Monitor competitors and provide competitive analysis
• Work with head office & review external sources to gather and share store best practices
• Monitor market prices for products/carrier offers for market sensing and retail opportunities

• Support to develop hourly/daily/weekly/monthly/annual sales target by SKU to support the retail store sales
• Support to develop mid-long-term insights related to Retail business (Sales/sqft, new program, warranty, new market growth opportunities)
• Develop regular KPI reports for internal stakeholders to support labour planning
• Develop ad-hoc reports as required and deep dive analysis
• Deliver executive ready report packages to local leadership and the client

• Bachelor’s degree (or equivalent) in business or a related field
• 5+ years of experience in business intelligence, financial analytics, market research, statistics, or a related analytical role, retail or data-driven environment preferred
• Experience in eCommerce business analysis and market intelligence is an asset
• Strong business acumen, strategic thinking, and problem-solving skills, with the ability to work with ambiguity and independently identify opportunities from data
• Excellent communication and stakeholder management skills, with the ability to translate complex analysis into clear, compelling insights for non-technical audiences
• Previous experience in working with Omniture, google analytics and tableau is an asset
• Bilingual in Korean (oral and written) is an asset
• AI tool skills to create automated agents and Ability to develop great storylines for reports
• Proficient in working with Excel, Word, PowerPoint and managing KPI’s