Workforce Planning & Labor Specialist

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

We are seeking a Workforce Planning & Labor Specialist. Reporting to Labor Planning Manager, our ideal candidate is responsible for workforce planning, labor forecasting, and scheduling optimization across all stores. Leveraging StoreForce as the primary Workforce Management (WFM) and labor analytics platform, this role translates corporate sales targets, foot traffic patterns, launch event surges, and operating budgets into high-precision store labor schedules and payroll baselines. This role partners with retail operations, finance, store leadership and the client to optimize staffing, manage labour costs, ensure compliance, and drive workforce productivity through data-driven scheduling.

• Serve as the System Administrator and Subject Matter Expert (SME) for StoreForce, managing system configurations, business rules, user roles, store operating hours, and integrations
• Generate and publish workforce schedules across all locations, aligned with customer traffic, promotional events, and product launches
• Monitor schedule compliance, posting timelines, timecard adjustments and schedule variances.
• Maintain workforce master data, including store tiers, skills matrices, activity codes, and statutory holiday rules
• Lead StoreForce onboarding and training for store leadership and field teams

• Build and maintain store-level labor forecasts, budgets, and staffing models aligned with financial targets and sales objectives
• Partner with retail finance and operations to support New Store Openings, and seasonal retail programs
• Analyze traffic, conversion rates, transaction volumes, and sales trends to forecast labor requirements
• Reconcile planned labor spending against payroll results and identify variances & cost-saving opportunities.

• Act as the primary workforce planning liaison, supporting labor reviews, schedule effectiveness, and workforce compliance
• Audit timecards, overtime, and scheduling practices to ensure adherence to employment standards.
• Coordinate labor allocations for special projects, training programs, inventory counts, and merchandising initiatives
• Conduct store audits, identify operational inefficiencies, and recommend workforce optimization strategies

• Develop and distribute workforce dashboards and reports covering labor cost, productivity, schedule optimization, and overtime metrics
• Analyze workforce performance against store sales, conversion, customer experience, and operational KPIs
• Provide workforce planning insights and recommendations to leadership teams
• Support continuous improvement initiatives, including StoreForce enhancements, automation, and workforce management best practices

• 3+ years of workforce management, labor planning, retail operations, scheduling, or workforce analytics experience.
• Post-secondary education in Business Administration, Operations Management, Retail Management, Finance, Data Analytics, or a related field.
• Experience administering StoreForce or similar workforce management platforms (Dayforce, UKG/Kronos, Reflexis, Legion).
• Advanced Microsoft Excel skills, including reporting, forecasting, pivot tables, and complex data analysis
• Strong understanding of retail workforce metrics, including Labor Cost %, Sales per Labor Hour (SPLH), Conversion Rate
• Working knowledge of Canadian labor legislation, scheduling practices, overtime rules, and statutory holiday requirements
• Experience with SAP, Power BI, Tableau, or other reporting and analytics platforms is considered an asset
• Strong attention to detail and reconciliation discipline