Your mission: make everyday life better for Capital.com's Sofia employees. You're the single
point of contact for everyone in the office on anything workplace related, if something's wrong
with the space, or something could simply be better, you're who people come to, and you're the
one who makes it happen. You keep the office running without friction day to day, and you never
settle for "good enough," you're always looking for the next small thing that makes coming into
the office better. You address pain points around administrative overhead, employee onboarding,
and facility management, so our teams can focus on driving Capital.com's growth in the region.

Employee Happiness: Make sure the everyday things people rely on just work, good
coffee, a well stocked kitchen, a clean and comfortable space, and don't stop there.
Notice what would make the office better before anyone complains, try it, and make it
stick.

Single Point of Contact: Be the person every employee in the Sofia office knows
to go to for anything workplace related, questions, requests, problems, ideas. Own the
follow through until it's resolved.

Day to Day Office Functioning: Keep the office stocked and ready every morning,
supplies ordered ahead of time, meeting rooms set up with IT, small issues fixed
before anyone has to ask.

Budget & Vendor Management: Own the budget for office supplies, groceries, and
workplace services, and track spend against it. Be the primary liaison for cleaners,
tech support, building management, and merchandise providers, verify invoices,
evaluate vendor performance, and manage landlord and sublease relations.

Celebrations & Events: Organize celebrations and moments that matter, birthdays,
team wins, seasonal and company milestones, alongside quarterly Town Halls and
monthly social events run with the social committee. First point of contact for larger
offsite meetings.

Travel Management: Coordinate end-to-end business travel for employees, including
flights, accommodation, ground transportation. Ensure all arrangements comply with
the company’s travel policy and budget, resolve any travel-related issues, and work
with travel providers to deliver a smooth experience

Workplace Experience Feedback Loop: Proactively gather feedback from new
starters, leavers, and everyday office users, and use it to keep improving onboarding,
office setup, events, and daily experience over time.

Employee Lifecycle Management: Coordinate end to end onboarding (compliance
checks, inductions, IT/equipment setup) and offboarding (resignation
acknowledgments, equipment return, access revocation).

Health & Safety: Work with the OHS consultant to enforce workplace health and
safety policy, manage emergency drills and training, and hold a First Aid certification.

3+ years in office management, workplace experience, or facilities coordination, ideally
in a fast-paced, scale-up or international environment

Proven ownership of a budget, comfortable tracking spend and verifying invoices

Hands-on vendor management experience: sourcing, negotiating, and evaluating
cleaners, landlords, tech support, and suppliers

Experience coordinating employee lifecycle processes (onboarding/offboarding) in
partnership with People/HR and IT

A proactive, "notice it before it breaks" mindset, comfortable identifying issues and
fixing them without being asked

Strong organizational skills and the ability to juggle multiple requests and priorities on
any given day

Excellent interpersonal skills; you're approachable, calm under pressure, and enjoy
being the go-to person in the office

Fluent English and Bulgarian, spoken and written

Valid First Aid certification (or willingness to obtain one shortly after joining)

Based in or able to work full time onsite in Sofia

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.

• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid

• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.

• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.

• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!

• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!

• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Workplace Experience Coordinator (Maternity Cover)

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