Support Analyst (ONSITE)

The Support Analyst position at Oracle in Boise, Idaho, United States, is dedicated to delivering direct IT support services to medical providers and nurse practitioners. This role involves providing technical and workflow support, troubleshooting, mobile application assistance, and issue resolution for healthcare clinicians. The primary responsibility is to ensure the smooth and efficient operation of healthcare IT systems and equipment, addressing any problems promptly to support patient care, particularly for providers and nurse practitioners. The Support Analyst will investigate and resolve issues reported through various channels, offer outstanding customer service, perform troubleshooting investigations, adhere to relevant policies and regulations, and work collaboratively within a team environment. Strong communication skills, the ability to handle multiple priorities under pressure, and compliance with security protocols are essential for success in this role. Oracle offers competitive compensation and a comprehensive benefits package, emphasizing diversity and inclusion in its workforce.