Triage Medical Assistant (Dermatology) | Knoxville, TN

• →Review and respond to patient questions, clinical task lists, inbox messages, and provider requests in a timely manner.
• →Provide clinical triage support and communicate patient concerns to providers as appropriate.
• →Review pathology and laboratory results and communicate results and follow-up instructions to patients as directed.
• →Coordinate and schedule surgeries, procedures, and follow-up appointments.
• →Provide patient education regarding medications, procedures, treatment plans, and pre- and post-procedure instructions.
• →Prepare and maintain accurate patient documentation, notes, and correspondence in the EMR.
• →Support providers with clinical follow-up and completion of assigned patient-care tasks.
• →Maintain professionalism, discretion, and compassion when communicating sensitive medical information.
• →Ensure phone messages, faxes, and interdepartmental communications are handled in a timely manner.
• →Maintain HIPAA compliance.
• →Perform other duties as assigned by management.

• High school diploma or GED required.
• Previous experience in a medical or clinical setting preferred; Dermatology experience is a plus.
• Medical Assistant certification or completion of an accredited Medical Assistant program preferred, unless otherwise required by state law.
• Experience with electronic medical records (EMR/EHR) preferred.
• Comfortable providing clinical triage support, communicating patient concerns, reviewing provider instructions, and coordinating follow-up care.
• Strong communication and interpersonal skills with a commitment to providing an exceptional patient experience.
• Excellent attention to detail, organization, and ability to manage multiple priorities in a fast-paced clinical environment.
• Collaborative, dependable, and comfortable working as part of a physician-led clinical team.
• Knowledge of medical terminology and familiarity with dermatology workflows, medications, pathology results, CPT, and ICD-10 terminology preferred.
• Ability and willingness to learn new clinical workflows, technology, and dermatology-specific procedures.
• Flexibility to travel to nearby practice locations when needed based on business and patient-care needs.

• Standing and walking for extended periods of time 
• Moderate amount of talking, bending, twisting, reaching, and balancing. 
• Use of hands and fingers. 
• Handling of materials such as paper, supplies, etc. 
• Lifting and carrying up to 30 pounds. 
• Risk of exposure to infectious organisms and the possibility of injury due to chemicals and sharp objects. 

Benefits are offered to employees working 30+ hours per week:

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products

• Enjoy building relationships with patients and creating a positive experience.
• Work well in a fast-paced, team-oriented clinical environment.
• Are proactive, dependable and willing to jump in where needed.
• Take pride in accuracy and attention to detail.
• Are interested in learning Dermatology and expanding your clinical skills.

• 1-2 years of recent Medical Assistant, Certified Nursing Assistant, or other clinical patient care experience preferred.
• Completion of a Medical Assistant Program, Certified Nursing Assistant program or completion of a bachelor’s degree program in the pre-med or pre-physician assistant track preferred.
• CPR certified preferred.