Program Manager - Adult Residential

Manages the overall operations, activities, and staff of assigned program site within direct area of responsibility.

1.    Provides supervision and oversight to direct reports within direct areas of responsibility:

2.    Manages the overall operations, activities, and overall environment of the program site within direct areas of responsibility and for all shifts, if applicable

3.    Working in conjunction with program management and the Human Resources Department, actively participates in the applicant hiring and termination process.  Interviews and screens applicants to identify qualified candidates, appropriately explains job content and performance expectations to applicants, and provides hiring and termination recommendations.

4.    Aids in the resolution of problematic, more sensitive, or more complicated situations while actively encouraging the independence of the person served within his/her abilities. Exercises appropriate judgment in addressing specific situations.  Responds with immediate, effective solutions and/or promptly notifies program management.

5.    Completes daily, monthly, and quarterly paperwork; e.g., monthly summaries, risk management reports, Outcome Measurement Systems (OMS) reports, inspection checklists, attendance and billing records (where applicable) etc., for submission to program management and to ensure compliance with all applicable regulations and accreditation standards.

6.    Reviews required paperwork completed by direct reports for accuracy and submits to program management in accordance with established timeframes.  Ensures the maintenance of all documentation as required by state regulations and as determined by program management and/or Nursing Department for the assigned site; e.g., daily logs, monthly progress reports, daily goal reports, assessments, daily financial transactions, Medical Administration Records, behavioral data sheets, internal reports, etc., as applicable within specific program site.

7.    Within area of responsibility (and working with Nursing Department, where applicable), ensures the overall integrity of behavior and/or medical records and files for persons served; i.e., files are complete, accurate, and up-to-date, for timely review by internal and external auditors, insurance companies, etc.

8.    Develops, coordinates, and monitors the IPP, IDT and/or TDT process.  Ensures the timely implementation of appropriate treatment plans for each person served within specific program site.

9.    If applicable, evaluates prospective persons served at screening meetings and recommends appropriate staffing levels to ensure a maximum level of individual care.

10.    Within area of responsibility, reviews consults from medical and therapeutic consultants for persons served, ensures implementation of care plan and adherence to medical orders, etc.

11.    Actively participates in special projects related to behavioral treatment, clinical outcome, and research activities, as necessary or as required.

12.    Actively participates in the development and implementation of performance improvement systems for assigned program site to ensure an overall efficient and cost-effective operation.

High School diploma or equivalent required with two-three years in the Human Services or related field. Prior management experience and a strong desire to work with neurologically-challenged individuals.  BA in a related field plus one year of related experience preferred.

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.  

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential.  To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.