Telecommunications Analyst II

United States·Benningtonmid

Other

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Quick Summary

Overview

Overview Manages and coordinates the operations, maintenance, and planning of telecommunication tools and systems, including enterprise-wide Automatic Call Distributor (ACD) contact systems.

Technical Tools

Other

Manages and coordinates the operations, maintenance, and planning of telecommunication tools and systems, including enterprise-wide Automatic Call Distributor (ACD) contact systems.

Responsibilities

~1 min read

→Manages and coordinates the installation, migration and on-going operation of all telecommunications equipment and

→Provides technical support and coordinates telecommunications projects with customers, vendors, and

→Performs Move, Add and Change (MAC) activity, including database programming and cross-connect

→Assists in operation of telephone help desk and perform first level telephone trouble-shooting.

→Evaluates usage of telecommunications equipment/systems through traffic management studies, billing and industry standards and identifies alternatives to improve utilization.

→Develops and implements telecommunications systems training programs and documentation for users as necessary, and identifies roles and responsibilities for facilities

→Assists in coordinating workflow processes, inventory controls and

→Helps writes specifications, bid requirements, and contracts for construction

→Performs other duties as required or assigned