Senior Field Support Technician / Deputy Lead

DecisionPoint seeks a Senior Field Support Technician / Deputy Lead to provide advanced troubleshooting, hands-on technical support, and field-team leadership for the USMEPCOM ENLIST program. This position supports remote locations, enterprise network connectivity, telecommunications, structured cabling, end-user devices, equipment installations, MEPS relocations, and outage recovery. 

The Senior Field Support Technician / Deputy Lead coordinates technicians during assigned incidents, guides complex installations and recovery activities, and serves as the acting Field Operations Lead when the Lead is unavailable. The position works closely with the Outage Response Team, Service Desk, network and systems engineers, Government personnel, local IT service providers, telecommunications carriers, vendors, and site personnel. 

This is a senior, hands-on position requiring the ability to move between technical troubleshooting and team coordination. The successful candidate will be able to diagnose complex problems, organize field activities, maintain accurate incident documentation, and communicate clearly during high-priority service disruptions. 

This position is remote, with Chicago-area candidates preferred. Travel and on-site support at USMEPCOM Headquarters, MEPS, Remote Processing Substations, COOP sites, and other supported locations may be required. Participation in on-call and after-hours support rotations is also required. 

Candidates must meet all of the following requirements: 

• →Active Secret clearance or higher. 

• →Bachelor’s degree in information technology, networking, computer science, or a related field, or equivalent professional experience where permitted by the applicable labor category. 

• →Minimum of six years of relevant experience supporting enterprise IT operations, field services, network connectivity, telecommunications, cabling, or related infrastructure. 

• →Ability to meet the applicable DoDM 8140.03 qualification requirements for the assigned work role. 

• →Advanced experience troubleshooting enterprise network connectivity, end-user equipment, telecommunications systems, or related IT infrastructure. 

• →Experience coordinating technicians or providing hands-on technical leadership during incidents, installations, cutovers, or outage recovery. 

• →Experience supporting remote users or geographically dispersed operating locations. 

• →Ability to read and work from technical diagrams, rack layouts, cabling documentation, installation plans, and recovery procedures. 

• →Ability to document incidents, troubleshooting actions, configuration changes, installations, and final resolutions accurately. 

• →Strong written and verbal communication skills, including the ability to provide clear technical direction during operational incidents. 

• →Ability to participate in an on-call rotation and provide after-hours support when required. 

• →Ability to travel and provide on-site support at USMEPCOM and MEPS locations when required. 

The following qualifications are preferred but are not required: 

• Cisco Certified Network Associate certification. 

• CompTIA Network+ certification. 

• ITIL v4 Foundation certification. 

• BICSI cabling or telecommunications certification. 

• CompTIA Security+ or another certification aligned with the assigned DoDM 8140.03 work role. 

• Experience supporting federal or Department of Defense enterprise IT environments. 

• Experience serving as a technical lead, shift lead, team lead, or deputy lead. 

• Experience supporting SEV 1 and SEV 2 incidents in a 24/7 enterprise environment. 

• Experience with ServiceNow or another enterprise IT service-management platform. 

• Hands-on experience installing, terminating, testing, labeling, and troubleshooting copper and fiber-optic cabling. 

• Experience supporting routers, switches, circuits, firewalls, VPNs, wireless devices, and remote-network connections. 

• Experience supporting VoIP, SIP, telecommunications circuits, mobile devices, or unified communications. 

• Experience supporting COOP exercises, disaster recovery, or mission-continuity activities. 

• Experience conducting site surveys and supporting network installations, technology refreshes, or facility relocations. 

• Familiarity with DISA Security Technical Implementation Guides and secure device-configuration requirements. 

• Experience maintaining equipment inventories, as-built diagrams, rack layouts, and site-specific configuration documentation. 

• Advanced technical troubleshooting and problem isolation. 

• Hands-on leadership during incidents and complex field activities. 

• Technician coordination, mentoring, and task prioritization. 

• Network, telecommunications, cabling, and end-user support. 

• Critical incident and outage-recovery coordination. 

• Clear and timely operational communication. 

• Accurate incident, installation, and configuration documentation. 

• Ability to remain calm and organized during mission-impacting events. 

• Ability to work independently at remote or field locations. 

• Strong customer-service and stakeholder-coordination skills. 

• Ability to manage concurrent technical issues and changing priorities. 

• High attention to detail and consistent follow-through. 

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.