Experience Management Manager

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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You will lead the team responsible for the experience consistency of DiDi Premier, our flagship high-end product designed to redefine urban mobility through a better and reliable experience. Our mission is to curate a seamless ecosystem where every touchpoint—for both passengers and drivers—reflects a premium standard.

We are looking for an experienced operator and people leader to own the experience control system for DiDi Premier. You will define and evolve the standards that govern what Premier means in practice, run the audit programs that make compliance signals trustworthy, and own the enforcement architecture that keeps Premier's experience floor non-negotiable.

This is a player-coach role. You will lead and develop a team of analysts while staying close enough to operations to make sound calls on audit design, enforcement edge cases, and market expansion readiness. You will partner across the organization—operations, customer experience, supply, demand, and product—to ensure compliance signals translate into clear, trusted, well-applied processes across the business.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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