Senior RCM Analyst

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

The Sr. RCM Analyst is responsible for designing, implementing and supporting business and administrative analytics within revenue cycle functional areas; developing dashboards and reports with key performance indicators, metrics, data points and formulas. The Business Analyst will work across multiple teams to identify areas of opportunity to improve RCM processes, develop standard workflows and document and/or revise RCM policies and procedures as appropriate.

· Analyze and assess Revenue Cycle reports, workflows, and processes

· Assess the business use and functions of Revenue Cycle application systems providing recommendations for optimization as appropriate

· Revenue Cycle related problems and provide recommendations for resolution

· Conduct Revenue Cycle analysis by running, reviewing, interpreting and validation reports

· Performs quality assurance audits

· Other duties as assigned

· Acts as a subject matter expert and advocate for the EMR application supported, requiring depth and breadth in their knowledge of the business, technologies, and integration with other clinical applications

· Monitoring and managing the project resources, scope and timeline

· Provides technical oversight and direction to eClinicalworks onshore/offshore EMR team

· Identify and access user needs to provide effective solution and support in a proactive manner that meet the business requirements

· Effectively communicates to 3rd party vendors on the business requirements and drives the solution to closure

· Provides technical support to business users and engages vendor as appropriate to effectively address the issues in a timely manner

· Ensures clinical workflows are properly developed, tested, and implemented in production to drive business outcomes

· Develop and document clinical workflows, configure features and functions in EMR and help support training the business capabilities to end users

· Effectively manages and support the systems integration (Lab, Imaging etc.) with EMR

· Participates and leads in the review and testing of major releases and upgrades, evaluating new functionality and master file changes for new features including training and support

· Serves as EMR steward and liaison between clinical users, technical teams and vendors to ensure that technical delivery aligns with strategic direction

· Leads monthly EMR meetings with clinical and operations team

· Lead change by influencing and educating business, IT and partners

· Assist users in developing best practices and optimization goals and ensure the system is providing the improved and desired level of patient care

· Provide end user Tier II Support

· Identify areas of improvements for existing systems and new opportunities that will drive value to the business and support the organizational goals in a broader sense.

• Job requirements:

  · Bachelor's degree in business, healthcare, finance, computer science or related field required, Master s Degree preferred

  · Minimum 2+ years of experience in Revenue Cycle Management

  · Minimum 2-4 years of experience managing and support EMR

  · Two (2) years of experience working as a systems analyst with hands-on applications experience

  · Experience analyzing complex issues and/or requests to provide effective solutions with the ability to identify root cause, communicate options and propose solutions

  · Experience in developing and managing projects and workflow reengineering.

  · Strong ability to bridge the gap between multiple departments or levels of expertise to effectively communicate outcomes and solutions in a comprehensive and meaningful manner

  · Strong ability to work cross functionally between department to build relationships and analyze reports or data and presenting it in a way that is comprehensive to all relevant parties