Human Resources Associate

• Function as the initial point of contact for inquires from clients’ worksite administrators and employees via telephone, email, live-chat and facsimile
• Field and resolve all relevant client worksite administrators and employee inquiries.
• Assist employees with payroll, benefits and policy-related questions.
• Upon request, guide employees in accessing tools and resources on the Client Portal.
• Concierge solutions from other departments when said department does not have a client facing role.
• Respond to various governmental agency inquiries and escalate matters accordingly.
• Escalate matters to internal departments and the HRA Manager as needed, including but not limited to matters of employee relations, employee complaints, and termination guidance.
• Resolve employee questions in accessing electronic paystubs and answering basic questions.
• Field employee verifications according to Extensis standard operating procedures.

• Assist clients and employees with payroll related questions.
• Respond to any client questions or issues related to payroll access and processing
• Handle basic inquiries about direct deposit, pay history, updating W-4 information and W-2 retrieval

• Participate in building library of templates, forms, FAQs, standard email responses, and process and procedures that increase efficiency and service quality for our clients.
• Document client interactions as “Cases” in ClientSpace.
• Make effective use of company systems including Microsoft Office and various Company tools and software.

• A key function of this role includes the effective use and understanding of artificial intelligence (AI) tools and technologies to enhance productivity, decision-making, and overall performance. This position is expected to maintain awareness of emerging AI applications relevant to their responsibilities, apply AI tools ethically and effectively, and continuously develop their AI proficiency.

• BA or BS degree preferred.

• Experience in HR or Benefits preferred.
• Experience in fast paced customer service environment required.

• Excellent communicator in writing and verbally in formal and informal business settings.
• Effective in customer handling skills.
• Client service and problem solving orientation.
• Team player, results-focused, strong work ethic.
• High ethical standards.

• Ability to sit or stand for extended periods while performing desk-related tasks. 
• Prolonged use of a computer, keyboard, and mouse, requiring repetitive motion. 
• Ability to lift and carry office supplies or equipment up to 20 pounds. 
• Occasional bending, reaching, and twisting to retrieve files or supplies. 
• Ability to walk throughout the office, including moving between different departments or meeting rooms. 
• Ability to communicate effectively in person and via phone or video conferencing. 
• Ability to focus and maintain attention for long periods while working on various tasks. 
• Must be able to communicate effectively in both verbal and written form. 
• Occasional travel may be required. 
• The work environment is typically quiet and climate-controlled, with standard office equipment available. 
• This role may be performed in a hybrid or remote setting, depending on business needs and employee accommodation. 

Effective 06/1/2025 NJ passed a Pay Transparency Law which requires NJ based hiring to include a compensation range on each job posting. This compensation range is presented in good faith for candidates that are hired in these roles will be presented a salary within the range stated on the job posting. 

Work Environment:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. 

ExtensisHR is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ExtensisHR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ExtensisHR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ExtensisHR will not tolerate discrimination or harassment based on any of these characteristics.

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