Help Desk Analyst

• Work Location: Works onsite in Augusta, ME every other Wednesday with the rest of the week working remotely from home.
• Work schedule:  Saturday through Wednesday (Thursday and Friday off)
• Please note that we cannot accept any candidates requiring C2C or those requiring sponsorship for a work visa.

• Must have prior Help Desk / Call Center experience

• Experience with Windows Operating Systems • Experience with Microsoft office suite (Office 365) • Experience utilizing a ticketing system

• Experience developing and coordinating user training programs• Experience documenting processes and procedures

 

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Applicants with disabilities may contact the Talent Division via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Talent Services Team at TalentHR@knowledgeservices.com or 317.806.0005.

 

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