Room Service konobar

Location: Lazure Hotel & Marina, Herceg Novi
Reports to: Room Service Supervisor / F&B Manager

Lazure Hotel & Marina is looking for a professional, attentive, and responsible Room Service Waiter/Waitress to provide high-quality and personalized food and beverage service to guests in their rooms.

This position is ideal for someone who understands the importance of discreet and attentive guest service, pays close attention to detail and presentation, and is committed to delivering a Room Service experience in line with the standards of a five-star hotel.

The Room Service Waiter/Waitress plays an important role in the daily operation, from receiving and confirming guest orders by phone, preparing and checking the order setup, to professional delivery and service in the guest room and coordination with the kitchen and other hotel departments.

• →Professionally receive and process Room Service orders by phone, ensuring all order details and special guest requests are correctly recorded
• →Maintain excellent knowledge of the Room Service menu, ingredients, allergens, and available food and beverage offerings
• →Provide guests with accurate information about menu items and make appropriate recommendations when required
• →Prepare Room Service trays and trolleys according to hotel service standards
• →Check the completeness, quality, and presentation of each order before leaving the service area
• →Ensure timely and professional delivery of food and beverages to guest rooms
• →Enter guest rooms in a polite and discreet manner and present the order in accordance with Room Service standards
• →Properly serve and arrange food and beverages according to the guest’s preference
• →Pay close attention to allergies, dietary requirements, and special requests, ensuring clear and timely communication with the kitchen
• →Maintain efficient communication and coordination with the kitchen, bar, Front Office, and other hotel departments
• →Accurately record and process Room Service charges in accordance with hotel procedures
• →Ensure timely collection of used trays, dishes, and trolleys from guest rooms and hotel corridors
• →Maintain cleanliness, organization, and readiness of the Room Service service area and equipment
• →Handle crockery, cutlery, glassware, and service equipment carefully and responsibly
• →Respond professionally to additional guest requests and minor complaints, escalating matters to the supervisor when necessary
• →Comply with hotel standards related to personal hygiene, grooming, food safety, and operational procedures
• →Support colleagues and the wider F&B team during busy periods and perform other duties within the scope of the position as assigned by the supervisor

How to apply?
Please submit your CV through the application link.

* Note: Only shortlisted candidates will be contacted.