LEGOLAND California: Hotel Front Desk Host (Part Time)

Be the first smile our guests see at LEGOLAND California Resort Hotels. As a Part-Time Front Desk Host you'll create memorable guest experiences by providing exceptional service, assisting with arrivals and departures, and supporting guests throughout their stay. This role is ideal for individuals who thrive in a fast-paced hospitality environment and enjoy helping create unforgettable family experiences.

• →Welcome guests and provide a warm, professional check-in and check-out experience.
• →Assist guests with reservations, modifications, cancellations, and general inquiries.
• →Process payments and maintain accurate guest account information.
• →Respond to guest requests and resolve concerns in a timely, professional manner.
• →Answer incoming calls and provide information about the resort, hotel services, and local attractions.
• →Collaborate with Housekeeping, Safety, Engineering, and Guest Services teams to support guest needs and ensure a seamless stay.
• →Assist during emergency situations by following established procedures.
• →Maintain confidentiality of guest information and uphold resort service standards.
• →Prioritize multiple tasks while maintaining accuracy and delivering outstanding guest service.

• Sitting: None (0%)
• Standing: Constantly (67-100%)
• Walking: Occasionally (1 – 33%)
• Lifts & Carries Up to 10 pounds: Occasionally (1-33%)
• Twisting: Occasionally (1-33%)
• Bending: Occasionally (1-33%)
• Squatting/Kneeling/Crawling/Climbing: Occasionally (1-33%)
• Pulling: None (0%)
• Wrist Deviation (Side to Side): Occasionally (1 – 33%)
• Hand/Write Repetitions (Up and Down): None (0%)
• Reaching: Occasionally (1-33%)
• Grasping: Simple < 50 Pounds
• Manual Dexterity/Strength (Gross Motor): Light-Moderate Strength
• Manual Dexterity/Strength (Fine Motor): Light-Moderate Strength
• Pushing: None (0%)

• Other: Depth perception, distance vision, ability to focus

• 1-3 years of hotel front desk experience preferred.
• Experience with Opera Property Management System (PMS) or a similar hotel management system preferred.
• Passion for delivering exceptional guest service.
• Strong communication, multitasking, and problem-solving skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to communicate clearly and professionally in English; bilingual Spanish skills are a plus.
• Ability to stand for extended periods and perform duties in a dynamic hotel environment.

• Part-time position.
• Must be available to work a flexible schedule, including evenings, weekends, and holidays based on business needs.
• Candidates should have at least three fully available days per week, including at least one weekend day (Saturday or Sunday).
• Additional availability during peak operating periods is preferred.

• Temperature: Between 16 and 95 degrees
• Crawl Space/Cramped Position Exposed: < 1 hour a day
• Personal Protective Equipment (Respiratory Mask etc.): None (0%)
• Driving: None (0%)
• Nose (Loud/Repetitive, < 85 Decibels Per OSHA Standard): Occasional (1 – 33%)

The duties & physical requirements listed above are intended only as illustrations of the various types

of work that may be performed. The omission of specific statements of duties & physical requirements

does not exclude them from the position if the work is similar, related or a logical assignment to the

position.