Guest Experience Shift Lead (Fun Attractions Role!)

Looking to grow into leadership but don’t have years of management experience yet?This could be the perfect next step.

At Peppa Pig World of Play, our Guest Experience Leads help support the team that creates memorable experiences for all the families that visit our attraction! This is a hands-on, entry-level leadership role where you’ll learn how to lead in a fun, fast-paced environment — with support from experienced supervisors and managers every step of the way.

You’ll never be expected to figure things out alone. We work as a team, and our leaders are always there to support you!

• →Help support the Guest Experience team during daily operations
• →Jump in to help guests and teammates whenever needed
• →Learn leadership skills through coaching and hands-on experience
• →Help train and motivate team members
• →Support a fun, safe, and welcoming environment for families
• →Work closely with supervisors and other attraction teams throughout the day

• A great first leadership role for someone ready to grow
• Learn valuable leadership and guest service experience
• Work alongside supportive supervisors and managers
• Build confidence leading a team in a real attraction environment
• No corporate office experience needed

You’d be a great fit if you:

• Are outgoing, positive, and confident talking to people
• Can stay calm in busy situations
• Enjoy helping and encouraging others
• Have experience in customer service, retail, food service, entertainment, or attractions
• Want to grow into leadership
• Are available weekends + holidays

⭐ Previous leadership or training experience is helpful, but not required.

✨ Free Merlin attractions admission for you + friends/family✨ Health, dental, and vision benefits✨ Tuition assistance programs✨ PTO + 401(k) options✨ Growth opportunities within Merlin Entertainments✨ A fun, energetic workplace where no two days are the same