Product Support Engineer

When a customer can’t get the platform to do what they need, the impact isn’t abstract — it’s a stalled workflow, a frustrated user, and a client relationship under strain. As a Product Support Engineer, you’re the first line of technical investigation: triaging escalations, troubleshooting root causes, and making sure customers always know where things stand. You also feed what you learn back into the product — turning incident patterns into process and quality improvements.

• Experience using ticketing systems including Jira and Zendesk
• Familiarity with software products and how users interact with them

• Experience working with logs, dashboards, and monitoring tools to investigate incidents — including platforms such as New Relic, Kibana, or similar
• Analytical and troubleshooting skills sufficient to identify patterns and root causes across configuration, software, and integration issues

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

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