Quick Summary
Overview Handle inbound/outbound calls to customers Understand customer's demands and establish a relationship of trust. Provide sales assistance and help members with their accounts Provide prospective members with sales information about our services Provide help with…
Maintain a good communication flow Accurately register interactions with customers, so proper follow-up can be established Monitor the status of the problems, while providing regular updates to customers Offer solutions tailored to customer's…
2 years of sales/customer service experience Excellent verbal and written communication skills Ability to build client relationships and retain members wishing to cancel Computer proficiency Punctuality Good typing skills – typing at the same time…
- Handle inbound/outbound calls to customers
- Understand customer's demands and establish a relationship of trust.
- Provide sales assistance and help members with their accounts
- Provide prospective members with sales information about our services
- Provide help with new signups, cancellations, re-activations, and general account maintenance
- Transfer and monitor requests to the tech team whenever an issue can't be resolved over the phone
- Being available on an 8-hour shift, from 8 am to 6 pm.
- Represent the company at trade shows whenever necessary. Travel will be involved.
Responsibilities
~1 min read- →Maintain a good communication flow
- →Accurately register interactions with customers, so proper follow-up can be established
- →Monitor the status of the problems, while providing regular updates to customers
- →Offer solutions tailored to customer's situation and eventually upsell whenever there is an opportunity.
- →Make sure that all tickets are logged into the system correctly.
- →Be a company and brand advocate, being able to advertise the benefits and qualities of the platform.
Requirements
~1 min read- 2 years of sales/customer service experience
- Excellent verbal and written communication skills
- Ability to build client relationships and retain members wishing to cancel
- Computer proficiency
- Punctuality
- Good typing skills – typing at the same time as listening to the call is essential.
- Desire to solve problems.
- Negotiation skills are desirable.
- Experience working with phones or in a call center environment is highly desirable
- Previous experience working in the trucking field is an asset
- Previous experience working in a tech company is an asset
Location & Eligibility
Listing Details
- Posted
- January 10, 2025
- First seen
- May 6, 2026
- Last seen
- September 30, 2026
Posting Health
- Days active
- 146
- Repost count
- 0
- Trust Level
- 16%
- Scored at
- September 30, 2026
Signal breakdown
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