IT Intern

• Utilize the service desk tool to record and manage all incidents reported by internal employees.
• Categorize and prioritize incidents based on their severity and impact on business operations.
• Provide initial analysis and troubleshooting to identify the root cause of incidents.
• Escalate complex incidents to the appropriate teams or technician for further investigation and resolution.
• Ensure timely and accurate updates to incident tickets, documenting all relevant information and actions taken.
• Participate in knowledge sharing activities, contributing to the continuous improvement of processes and documentation.
• Assist with basic IT tasks, such as software installations, hardware maintenance, and user account management.

• Actively pursuing a bachelor's degree in IT, Computer Science, or a related field (preferred).
• Prior experience working in an IT help desk or in a similar IT capacity is highly desirable.
• Familiarity with service desk tool or incident management systems is a plus.
• Strong experience with Microsoft Excel and other Office 365 Products (SharePoint, Word, Outlook, Teams)
• Strong problem-solving skills and the ability to think analytically.
• Excellent communication skills, both verbal and written.
• A proactive and customer-centric approach to handling incidents and requests.
• Willingness to learn and adapt to new technologies and processes.

In a typical work setting, people in this job:

• Lift 20 pounds regularly and up to 50 pounds on occasion.
• Use one or two hands to grasp, move, or assemble objects
• Stand for long periods of time.
• Kneel, stoop, crouch, bend, stretch, twist or crawl.
• Hear sounds and recognize the difference between them.
• See details of objects that are less than a few feet away.
• See differences between colors, shades, and brightness.

 Silvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.