Operations Manager

Worker’s Justice Project (WJP) (workersjustice.org) was founded in 2010 to address the racial and  economic injustices that low-wage immigrant workers face in New York City by building collective power to  win institutional change. WJP runs two long-standing worker’s centers in Brooklyn (456 Grand Street and 613 4th Avenue) and a Deliverista Hub near City Hall in Manhattan. We promote justice and  opportunity for low-wage immigrant workers in New York City by pushing for systematic enforcement and  expansion of workplace protections, which include labor and occupational health and safety standards while  advocating for industry-specific efforts to improve working conditions. WJP also offers skills-building training  to workers in health & safety and industry-specific areas, and we educate immigrant communities about  their rights in the workplace and how to exercise those rights.

WJP is a fiscally sponsored project of TSNE (tsne.org).

The Operations Manager is a hands-on, 100% on-site role responsible for office administration, facility maintenance, technology coordination, vendor relationships, and day-to-day operational support for WJP’s two Brooklyn-based worker centers and Deliverista Hub network. This role oversees the smooth management and coordination of all organizational systems across divisions, and with operations-related vendors, and consultants.

• Manage day-to-day operations needs at WJP two worker centers and Deliverista Hub(s) to ensure a safe, organized, efficient, and welcoming environment.
• Serve as the primary liaison with building management and outside vendors for facilities, maintenance, cleaning, HVAC, electrical, security, and repairs.
• Coordinate and oversee office repairs, renovations, space planning, and workspaces as needed.
• Maintain an inventory of office supplies and program supplies, field staff requests, and place orders as needed.
• Maintain common areas, kitchen, storage rooms, and office supply areas ensuring organization and cleanliness.
• Receive and distribute incoming mail packages; coordinate any outgoing mail.

• Manage relationships with vendors, service providers, and contractors related to all facilities.
• Serve as a liaison with the organization's managed IT service provider.
• Ensure computers, phones, internet access, databases, copiers, digital membership system and other office systems function effectively.
• Maintain hardware inventory and coordinate equipment purchases and upgrades.
• Research and recommend technology solutions that improve organizational efficiency.
• Support organization-wide technology implementations and staff training.

Other duties as assigned.

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

• At least four years of progressively responsible experience in operations, office management, nonprofit administration, or a related field; equivalent experience will be considered.
• Experience working with immigrant organizations strongly preferred.
• Experience with office operations, facilities coordination, and administrative systems.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint), Google Workspace, and cloud-based business applications.
• Experience with CRM databases - experience with PowerBase/CiviCRM a plus.
• Strong organizational, project management, and problem-solving skills with demonstrated ability to manage complexity and prioritize tasks.
• Excellent written, verbal, and interpersonal communication skills.
• Comfortable learning new technology, troubleshooting basic office tech issues.
• Self-motivated, dependable, and able to manage multiple priorities independently.
• Prefer experience working in a nonprofit organization, managing donated goods, retail, boutique, and/or warehouse inventory.
• Ability to build a rapport with – and support – a diverse team of busy staff members and consultants across center locations, especially helping staff understand and comply with complex  administrative systems.
• Availability to work occasional evenings and weekends to support organizational events.
• Experience working in a multicultural and multi-ethnic work environment.
• A commitment to WJP’s mission, vision, and values and our workers and worker justice.
• Bilingual in English and Spanish or French a plus.

The physical demands described here are representative of those for this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is required to:

• There may be a need to lift and/or move materials or equipment.
• Able to work in an open office space.
• Able to work a flexible schedule including early mornings, evenings, and/or weekends as needed.
• Extended periods of time in front of a computer screen is an essential aspect of the position.
• Lift and/or move up to 25 pounds.
• The noise level in the work environment is usually moderate.
• Job is not subject to significant occupational or environmental hazards.
• Likelihood of personal injury would be relatively slight.
• Environmental and work hazards are not present to a measurable degree