Client Care Representative - Cedarburg, WI

• Four-day work weeks
• Flexible, consistent scheduling that supports work-life balance
• Scheduled lunch breaks
• A mentoring and training environment designed to help you succeed
• Join an established three-doctor small animal practice
• Work with an AAHA-accredited team committed to high-quality veterinary medicine
• Be part of a positive, collaborative workplace where teamwork matters
• Enjoy a team culture that celebrates birthdays and milestones with theme days, cookouts, and more

• Greet clients and patients as they arrive and facilitate timely check-in and check-out
• Help maintain an efficient reception workflow and manage client wait times
• Schedule appointments using the practice management software
• Communicate professionally and effectively with clients and team members
• Answer incoming calls using professional telephone etiquette
• Route medical questions and urgent patient concerns to the appropriate team members
• Maintain accurate client and patient documentation and records
• Process invoices and payments and reconcile the cash drawer
• Verify prescription information and client identity before releasing medications
• Maintain a clean, organized, and welcoming reception area and workspace
• Complete assigned responsibilities accurately and efficiently while following established service standards
• Contribute to a positive, collaborative, and professional work environment

• Previous experience in a veterinary hospital
• High school diploma or equivalent
• Ability to work effectively in a fast-paced environment while maintaining attention to detail and accuracy
• Strong communication and client service skills
• Excellent teamwork, organizational, and problem-solving abilities
• Ability to manage multiple priorities while delivering exceptional service
• Ability to follow hospital policies, procedures, and assigned responsibilities
• Commitment to learning, professional development, and continuous improvement
• A positive, dependable, and team-oriented approach

This role requires the ability to frequently sit, stand, walk, bend, reach, and use hands and fingers to operate computers, telephones, and other office equipment. Frequent computer, telephone, and office equipment use for extended periods is part of the position.

Team members must also be able to occasionally lift, carry, push, or pull up to 50 pounds and move throughout the hospital to assist clients, support patient care, and complete assigned responsibilities.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

At Cedarburg Veterinary Clinic, we understand that your time outside of work matters. Our four-day work week, flexible scheduling, consistent hours, scheduled lunch breaks, and rotating weekends are designed to support a healthier balance between your career and your life.

You’ll also have people in your corner as you grow. Our mentoring and training environment is built around a simple idea: the more you know, the better off we all are. Whether you’re strengthening your client service skills or expanding your knowledge of veterinary medicine, you’ll have opportunities to keep moving forward.

And because work should have some fun mixed in, our team makes time to celebrate birthdays, milestones, theme days, team cookouts, and the people who make CVC a great place to work.

If you have veterinary hospital experience, enjoy helping people and their pets, and want to work with a team that values learning, collaboration, and life outside of work, we’d love to learn more about you.

Bring your experience and enthusiasm to a practice with more than 140 years of history—and plenty of opportunities ahead.

Diversity, equity, inclusion, and belonging are core values at Cedarburg Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.