Customer Service Representative / Pet Care Attendant - Salem, NH

• Monday–Friday schedule
• No nights, weekends, or holidays
• A supportive, collaborative, and team-oriented environment
• Cross-training in both customer service and animal care
• Opportunities to learn and continue building your skills
• A five-doctor small animal practice committed to excellent medicine
• A fast-paced environment where teamwork matters
• A culture that values empathy for clients, coworkers, and ourselves
• A team that celebrates birthdays, new babies, anniversaries, accomplishments, and wins

Around here, the people behind the medicine matter too. We believe in supporting one another and celebrating the moments—big and small—that make our team special.

This hands-on, cross-trained role combines client service with compassionate animal care. You’ll help keep the front desk running smoothly while also supporting patients and maintaining a clean, safe environment.

• Greet clients and provide friendly, professional customer service
• Answer and manage a high volume of phone calls
• Schedule appointments and assist clients with questions and requests
• Maintain accurate patient records
• Document client communications
• Prioritize responsibilities and manage competing needs in a busy environment

• Provide compassionate and attentive care to hospitalized patients
• Maintain clean, safe, and organized kennel areas
• Monitor patients and communicate concerns to the appropriate veterinary team members
• Follow hospital protocols for patient care, sanitation, and safety

You don’t need to know everything on day one—we’re looking for someone who is dependable, compassionate, eager to learn, and ready to contribute to the team.

Our ideal candidate:

• Has a genuine love for animals and their well-being
• Enjoys teamwork and contributing to a positive workplace
• Has excellent verbal and written communication skills
• Is comfortable interacting with clients in person and over the phone
• Can stay organized and positive in a busy, fast-paced environment
• Has strong attention to detail
• Is dependable and compassionate
• Is willing to learn and grow
• Is comfortable being cross-trained in both customer service and pet care responsibilities
• Is ready to jump in and support teammates when needed
• Has veterinary or customer service experience—a plus, but not required

A great workplace isn’t just about the job—it’s about the people beside you.

At Salem Animal Hospital, we believe empathy should extend beyond our patients to our clients, coworkers, and ourselves. You’ll join a team that supports one another, works collaboratively, and makes time to recognize the moments worth celebrating.

You’ll also get something that can make a big difference in your week: a Monday–Friday schedule with no nights, weekends, or holidays. That means more predictability for your life outside the hospital while still building valuable experience in both veterinary client service and hands-on pet care.

And yes, pet hair on your clothes is probably inevitable. We consider it part of the uniform.

If you love animals, enjoy helping people, and want a role where you can build experience in both client service and pet care, we’d love to meet you.

Bring your compassion, attention to detail, willingness to learn, and maybe a few treats in your pockets. We’ll provide a supportive team where you can put those talents to work.

Diversity, equity, inclusion, and belonging are core values at Salem Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.