Veterinary Client Care Specialist - Calgary, AB

• A consistent full-time schedule that supports work-life balance
• An established, well-managed veterinary practice
• A supportive workplace where team members are valued and respected
• Ongoing training and learning opportunities
• Continuing education support
• Quarterly Team Rewards Bonus Program
• Ten paid holidays
• Employee pet-care discounts and pet food savings
• A collaborative team focused on exceptional patient and client experiences

• →Greet clients and patients in a friendly, professional, and compassionate manner
• →Answer and direct incoming phone calls, emails, and text communications
• →Schedule, confirm, and manage appointments efficiently
• →Check patients in and out for appointments and surgical procedures
• →Maintain accurate client and patient records within the practice management system
• →Process payments and discuss invoices, treatment estimates, and payment options with clients
• →Communicate appointment reminders, follow-up instructions, and hospital updates
• →Coordinate communication between veterinarians, technicians, and pet owners
• →Assist clients with prescription refill requests and food orders
• →Manage incoming and outgoing mail, deliveries, and client correspondence
• →Keep reception and waiting areas clean, organized, and welcoming
• →Monitor appointment flow and assist with schedule management throughout the day
• →Support the veterinary team with administrative and clerical responsibilities
• →Follow hospital policies and procedures related to confidentiality, safety, and customer service

• Exceptional customer service and communication skills
• Compassion for pets and the people who love them
• Ability to remain calm, professional, and helpful in a fast-paced environment
• Strong organizational and multitasking abilities
• Excellent attention to detail and accuracy
• A collaborative, team-oriented mindset
• Confidence using computers and practice management software
• Ability to communicate professionally across phone, email, text, and in-person interactions
• Dependability and a commitment to creating a positive client experience
• A genuine interest in supporting the veterinary team and helping the hospital run smoothly

• A predictable schedule designed with work-life balance in mind
• Ten paid holidays
• Paid sick time and Paid Time Off
• Ongoing training and opportunities to keep learning
• Continuing education support
• Quarterly team rewards
• Free or discounted laboratory services for your pets
• Discounts on veterinary services, products, and pet food
• Access to an Employee Assistance Program
• A workplace where your well-being matters alongside the care we provide our patients and clients

As a Veterinary Client Care Specialist at Willow Park Animal Clinic, you’ll be one of the first people our clients turn to and an important part of creating a positive experience from the moment they contact us. Your organization, communication, compassion, and attention to detail will help pets receive the care they need while making their people feel supported every step of the way.

If you’re passionate about helping pets, providing exceptional client service, and building a rewarding career with a supportive veterinary team, we’d love to hear from you. Apply today—we look forward to meeting you!

Diversity, equity, inclusion, and belonging are core values at Willow Park Animal Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our workplace by bringing different perspectives and experiences. That’s why we’re committed to a culture where employees can be their authentic selves, feel a true sense of belonging, and are empowered to reach their highest potential.