Veterinary Receptionist - Iowa City, IA

• Work in a collaborative environment serving a wide variety of pets including small animals, pocket pets, exotics, and avian companions
• Be part of a supportive team that takes pride in delivering quality client service and patient care
• Enjoy a culture that encourages accountability, initiative, and professional growth
• Access to flexible scheduling and comprehensive benefits designed for a healthy work-life balance

• Welcome clients and patients warmly with empathy and professionalism
• Manage appointment scheduling, multi-doctor calendars, and maintain accurate client/patient records
• Process payments and communicate pricing, policies, and services clearly
• Handle high call volumes and balance competing priorities efficiently
• Recognize and communicate urgent or emergent concerns to the medical team promptly
• Navigate sensitive conversations and challenging interactions with empathy
• Collaborate with doctors and technicians to support smooth workflows and patient care
• Take initiative during slower periods and maintain organized workspaces
• Exercise sound judgment, take ownership of responsibilities, and speak up about safety concerns

• A genuine passion for client service and creating positive experiences
• Strong communication, active listening, de-escalation, and problem-solving skills
• Ability to remain calm and effective in a fast-paced, emotionally demanding environment
• Excellent organization, attention to detail, and prioritization skills
• Adaptability to new software, workflows, and services
• Initiative, accountability, and ability to work independently while seeking guidance when needed
• Professional integrity and a collaborative, growth-oriented mindset
• Preferred: veterinary client service or hospitality experience and familiarity with veterinary terminology and hospital workflows

If you are passionate about client service and want to support a veterinary team that values collaboration, accountability, and growth, we would love to meet you!

Diversity, equity, and inclusion are core values of Bright Eyes & Bushy Tails and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.